Call Center Representative Jobs in Morristown, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative, Branchburg, NJ
- Branchburg, NJ (21 miles from Morristown, NJ)
- 6 days ago
- Branchburg, NJ (21 miles from Morristown, NJ)
- 6 days ago
Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team...
- New Brunswick, NJ (20 miles from Morristown, NJ)
- 16 days ago
- New Brunswick, NJ (20 miles from Morristown, NJ)
- 16 days ago
Call Center Associate Culinary & Nutrition The Call Center Associate will: Process room service meal orders Take phone calls for patient food and beverage requests. Assist patients with telephone...
Contact Center Representative - Edison
- Edison, NJ (18 miles from Morristown, NJ)
- 17 days ago
- Edison, NJ (18 miles from Morristown, NJ)
- 17 days ago
Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture...
Insurance Call Center Customer Service Associate
- Saddle Brook, NJ (22 miles from Morristown, NJ)
- 23 days ago
- Saddle Brook, NJ (22 miles from Morristown, NJ)
- 23 days ago
Have 2-3 years of professional call center experience preferred. May require a life and health license, based on business unit requirements....
Representative Call Center Telecom
- Woodland Park, NJ (16 miles from Morristown, NJ)
- 25 days ago
- Woodland Park, NJ (16 miles from Morristown, NJ)
- 25 days ago
St. Joseph's Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization's outstanding physicians, superb nurses, and...
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 30+ days ago
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 30+ days ago
Office location : Iselin, New Jersey Hybrid schedule: In-office on Tuesdays, Wednesdays, and Thursdays Work-from-home on Mondays and Fridays Work Hours : 10:30 AM to 7:00 PM EST (Monday through...
Treasury Management Client Support Specialist
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 30+ days ago
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 30+ days ago
There are 2 opening for this role. POSITION SUMMARY The role of this position is to support the Treasury Management clients via phone and email requests. Provides Treasury Management helpdesk...
Senior Treasury Management Client Support Specialist
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 30+ days ago
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 30+ days ago
There are 3 openings for this role. POSITION SUMMARY The role of this position is to support the Treasury Management clients via phone and email requests. Has Treasury Management service and sales...
Lead Treasury Management Client Support Specialist
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 30+ days ago
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 30+ days ago
POSITION SUMMARY The role of this position is to support the Treasury Management clients via phone and email requests. This position is the escalation point of identified potential problems,...
- Hoboken, NJ (24 miles from Morristown, NJ)
- 45+ days ago
- Hoboken, NJ (24 miles from Morristown, NJ)
- 45+ days ago
Job Description The Division of Information Technology at Stevens Institute of Technology seeks an energetic, passionate, technologically proficient, and service-oriented team player for the...
Bilingual Talent Support Specialist (Spanish Speaking -Call Center Rep)
- Iselin, NJ (17 miles from Morristown, NJ)
- 45+ days ago
- Iselin, NJ (17 miles from Morristown, NJ)
- 45+ days ago
About Allwork: AllWork is a leading freelancer management and payments platform. We specialize in efficiently managing and paying various types of freelancers for businesses, including hourly,...
Client Support Specialist, Employee Health & Benefits
- Saddle Brook, NJ (22 miles from Morristown, NJ)
- 90+ days ago
- Saddle Brook, NJ (22 miles from Morristown, NJ)
- 90+ days ago
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance...
Call Specialist /Admissions - BH (Per-Diem)
- Summit, NJ (8 miles from Morristown, NJ)
- 90+ days ago
- Summit, NJ (8 miles from Morristown, NJ)
- 90+ days ago
Responsibilities The Call Specialist position is a per diem position. Assists the Director/Supervisors by providing the highest level of customer service and support to referral agencies and...
Demographic Data for Morristown, NJ
Moving to Morristown, NJ? Find some basic demographic data about Morristown, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Morristown, NJ
Highest Education Level
Call Center Representatives in Morristown, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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