Call Center Representative Jobs in Morristown, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Treasury Management Client Support Specialist
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 1 day ago
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 1 day ago
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar...
Contact Center Representative - Edison
- Edison, NJ (18 miles from Morristown, NJ)
- 4 days ago
- Edison, NJ (18 miles from Morristown, NJ)
- 4 days ago
Contact Center Representative - EdisonHMH HOSPITALS CORPORATIONEdison, New Jersey Apply ( + **Requisition #** 2024-140190 + **Shift** Day + **Status** Full Time with Benefits **Overview** Our team...
FULLY REMOE Call Center Representative
- Hoboken, NJ (24 miles from Morristown, NJ)
- 7 days ago
- Hoboken, NJ (24 miles from Morristown, NJ)
- 7 days ago
TekSystems is currently hiring for FULLY Remote Call Center Representatives. These positions must sit in the US and be able to work EST times....
Remote Work- Newark, NJ (17 miles from Morristown, NJ)
- 14 days ago
- Newark, NJ (17 miles from Morristown, NJ)
- 14 days ago
Answer incoming customer telephone calls and log all calls Work across multiple programs and phone lines and ability to transfer calls Promote participation in energy efficiency programs that the...
Remote Work- New Brunswick, NJ (20 miles from Morristown, NJ)
- 14 days ago
- New Brunswick, NJ (20 miles from Morristown, NJ)
- 14 days ago
Call Center Associate Culinary & Nutrition The Call Center Associate will: Process room service meal orders Take phone calls for patient food and beverage requests. Assist patients with telephone...
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and...
Contact Center Representative, Branchburg, NJ
- Branchburg, NJ (21 miles from Morristown, NJ)
- 30+ days ago
- Branchburg, NJ (21 miles from Morristown, NJ)
- 30+ days ago
Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team...
- Hoboken, NJ (24 miles from Morristown, NJ)
- 60+ days ago
- Hoboken, NJ (24 miles from Morristown, NJ)
- 60+ days ago
Job Description The Division of Information Technology at Stevens Institute of Technology seeks an energetic, passionate, technologically proficient, and service-oriented team player for the...
Call Specialist /Admissions - BH (Per-Diem)
- Summit, NJ (8 miles from Morristown, NJ)
- 90+ days ago
- Summit, NJ (8 miles from Morristown, NJ)
- 90+ days ago
Responsibilities The Call Specialist position is a per diem position. Assists the Director/Supervisors by providing the highest level of customer service and support to referral agencies and...
Demographic Data for Morristown, NJ
Moving to Morristown, NJ? Find some basic demographic data about Morristown, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Morristown, NJ
Highest Education Level
Call Center Representatives in Morristown, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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