Customer Service Manager Jobs in Saint Paul, MN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Maple Grove, MN (23 miles from Saint Paul, MN)
- 13 hours ago
- Maple Grove, MN (23 miles from Saint Paul, MN)
- 13 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Coordinator - Customer Service (Order Clerk)
- Brooklyn Park, MN (18 miles from Saint Paul, MN)
- 1 day ago
- Brooklyn Park, MN (18 miles from Saint Paul, MN)
- 1 day ago
Requisition I D : 884050 Store #: WM0085 Optical Order Entry BPARK Position : Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of independent...
Supervisor Customer Service - National Remote
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 2 days ago
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 2 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote Work- Minneapolis, MN (9 miles from Saint Paul, MN)
- 2 days ago
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 2 days ago
Points North is looking for an experienced and results-driven Customer Success Manager (CSM) to help build our customer success function. In this role, you will manage a portfolio of 50-100...
Client Services Manager- Minneapolis, MN1411878
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 3 days ago
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 3 days ago
Canteen One Starting pay: 65,000-72,000 Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in...
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 3 days ago
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 3 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
- Blaine, MN (17 miles from Saint Paul, MN)
- 5 days ago
- Blaine, MN (17 miles from Saint Paul, MN)
- 5 days ago
Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with...
Technical Client Success Manager
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 5 days ago
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 5 days ago
Company Overview: Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence. Our...
Senior Customer Success Manager
- Eden Prairie, MN (16 miles from Saint Paul, MN)
- 5 days ago
- Eden Prairie, MN (16 miles from Saint Paul, MN)
- 5 days ago
Whether you're an experienced professional or just getting started, your contributions matter at Fortra. For over 40 years, our employees have enjoyed rewarding careers that challenge them,...
Client Services Manager - Life Sciences
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 7 days ago
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 7 days ago
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Chanhassen, MN (24 miles from Saint Paul, MN)
- 7 days ago
- Chanhassen, MN (24 miles from Saint Paul, MN)
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success...
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
PT Retail Customer Service Manager - Evenings
- Richfield, MN (10 miles from Saint Paul, MN)
- 8 days ago
- Richfield, MN (10 miles from Saint Paul, MN)
- 8 days ago
Store - MSP-RICHFIELD/WEST 66th, MN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Demographic Data for Saint Paul, MN
Moving to Saint Paul, MN? Find some basic demographic data about Saint Paul, MN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Saint Paul, MN
Highest Education Level
Customer Service Managers in Saint Paul, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »