Customer Service Analyst Jobs in Saint Paul, MN
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 8 days ago
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 8 days ago
Location: Minneapolis, MN Salary: Negotiable Description: Job Description: The Support Centre Analyst II is responsible for supporting Client's users requiring assistance with technology and...
- Maplewood, MN (5 miles from Saint Paul, MN)
- 9 days ago
- Maplewood, MN (5 miles from Saint Paul, MN)
- 9 days ago
This company is hiring a Customer Service Analyst for a contract position! Interested? Get more details below....
Remote Work- Minneapolis, MN (9 miles from Saint Paul, MN)
- 9 days ago
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 9 days ago
Support Center Analyst Job Number: 25-04114 Progress on your journey to success! ECLARO is currently recruiting for a Support Center Analyst in the Minneapolis, MN area for one of our clients....
- Bloomington, MN (12 miles from Saint Paul, MN)
- 10 days ago
- Bloomington, MN (12 miles from Saint Paul, MN)
- 10 days ago
OATI is recruiting for an entry level Customer Support Analyst positions. Enthusiastic, career-minded individuals with a strong work ethic and commitment to teamwork are encouraged to apply. The...
- Bloomington, MN (12 miles from Saint Paul, MN)
- 30+ days ago
- Bloomington, MN (12 miles from Saint Paul, MN)
- 30+ days ago
Id : 109920, Title : Support Center Analyst, Category : IT Front Line Support, RequisitionType : All Other Positions, JobGrade : null, RequisitionId : ...916, ExternalPostedStartDate :...
Customer Service Analyst - Orthodontic/Dental
- Saint Paul, MN
- 45+ days ago
- Saint Paul, MN
- 45+ days ago
Job Description: Customer Service Analyst - Orthodontic/Dental(Solventum) At Solventum, we enable better, smarter, safer healthcare to improve lives....
Demographic Data for Saint Paul, MN
Moving to Saint Paul, MN? Find some basic demographic data about Saint Paul, MN below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Saint Paul, MN
Highest Education Level
Customer Service Analysts in Saint Paul, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- SQL Server Reporting Services
- SQL Server Integration Services
- Statistical Analysis System
- Client Support
- Big Data
- Hardware Support
- Team Foundation Server
- Help Desk Support
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Order Entry
- Customer Success
- Customer Support
- Client Services
- Printing
- Customer Retention
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Administrative Skills
- Billing
- Finance
- Retail
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Reporting
- Data Analysis
- Collaboration
- Filing
- Sales
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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