Customer Service Manager Jobs in Minnesota
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
We are hiring a full-time creative, results oriented outside sales Account Manager in Minneapolis, MN. Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Looking for a veterinary...
Serve as a supervisor to 6 direct reports - oversee daily operations of team who work on quotations for spare part replacements at customer sites Provide training, coaching, mentoring to team...
Job Overview: Are you a skilled leader with a passion for customer service and team development? Marvin is seeking a Pre-Sales Service Manager to lead our customer support team, ensuring we...
Customer Success Manager - Provider REQUISITION ID: 4508 Location: Minneapolis, MN Travel Requirement: 20% Inovalon was founded in 1998 on the belief that technology, and data specifically, would...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Hopkins, MN
- 1 day ago
- Hopkins, MN
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Services Manager- Minneapolis, MN1404746
- Minneapolis, MN
- 4 days ago
- Minneapolis, MN
- 4 days ago
Canteen One Starting pay: 65,000.00-72,000.00 Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company...
Store - DULUTH, MN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote WorkCustomer Service Professional$ 19.47 - $21.91 per hourArvig: Committed to Service, Dedicated to YouJoin one of the nation's largest independent broadband service providers! At Arvig, we deliver...
SAP Concur - Client Success Manager - Strategic
- Saint Louis Park, MN
- 5 days ago
- Saint Louis Park, MN
- 5 days ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every...
Client Service Manager, Government Dental - Remote
- Minnetonka, MN
- 6 days ago
- Minnetonka, MN
- 6 days ago
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of...
Remote WorkAbout the Role As the Customer Service Manager, North America at Watlow, you are responsible for overseeing a team across North America, with an indirect team globally....
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkDemographic Data for Minnesota
Moving to Minnesota? Find some basic demographic data about Minnesota below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Minnesota
Highest Education Level
Customer Service Managers in Minnesota offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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