Call Center Representative Jobs in Minnesota
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Care Associate 3.2 3.2 out of 5 stars Detroit Lakes, MN 56501 The Detroit Lakes Tribune has been delivering award-winning local news to Detroit Lakes, MN and the surrounding communities...
Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...
Qualifications: 3-5 years of call center experience required. Strong active listening skills, empathy, and professionalism in customer interactions....
An employer is looking for a highly skilled remote Client Support Specialist to support both a customer success team and a partner success team within a growing national healthcare start up. In...
Remote WorkConsumer Services Specialist (Call Center- start date of 4/7)
- Saint Paul, MN
- 10 days ago
- Saint Paul, MN
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Saint Paul , Minnesota We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence...
HR Contact Center Representative (# 366908) University of Minnesota in Twin Cities, MN Apply Now Type: Full-Time Salary: Pay Range: $40,000 - $44,500 Posted: 02/21/2025 Category: Human Resources...
We are on the search for a Full-time Call Center Representative to join our Rochester, MN team....
Remote WorkClient Relations Specialist - Bookkeeping and Tax
- Brooklyn Park, MN
- 16 days ago
- Brooklyn Park, MN
- 16 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Brooklyn Park, Minnesota, United States Description This is a fully and permanently remote work from...
Remote WorkWHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers...
HR Contact Center Representative University of Minnesota Twin Cities
- Minneapolis, MN
- 18 days ago
- Minneapolis, MN
- 18 days ago
This is a hybrid position. In-person work will be on the Twin Cities campus. 70% Contact Center Functions: Provide client support via telephone, email, and in person. Provide consultation and...
Recruiting & Customer Care Associate (Flexible Schedule Part-Time MN Local-Remote)
- Plymouth, MN
- 19 days ago
- Plymouth, MN
- 19 days ago
Company Description SAM is a fast-growing and global sensory and consumer research consultancy. Our mission is to allow consumers a voice in the development of outstanding food, beverage, pet, and...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
The Service Call Center Representative is responsible for professional scheduling of all appointments for the service department in a manner that promotes smooth flow of appointments through the service...
Who is Federated Insurance? At Federated Insurance, we do life-changing work, focused on our clients success. For our employees, we provide tremendous opportunities for growth. Over 95% of them...
Demographic Data for Minnesota
Moving to Minnesota? Find some basic demographic data about Minnesota below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Minnesota
Highest Education Level
Call Center Representatives in Minnesota offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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