Customer Service Manager Jobs in Cumming, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Alpharetta, GA (12 miles from Cumming, GA)
- 4 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 4 days ago
ADP is hiring a Sr. Relationship Manager Client support at ADP: It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP...
- Alpharetta, GA (12 miles from Cumming, GA)
- 1 hour ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 1 hour ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Full-Time Customer Service Supervisor
- Flowery Branch, GA (16 miles from Cumming, GA)
- 1 day ago
- Flowery Branch, GA (16 miles from Cumming, GA)
- 1 day ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Duluth, GA (20 miles from Cumming, GA)
- 1 day ago
- Duluth, GA (20 miles from Cumming, GA)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Roswell, GA (19 miles from Cumming, GA)
- 3 days ago
- Roswell, GA (19 miles from Cumming, GA)
- 3 days ago
The Position Customer Service Manager Job Summary The Customer Service Manager will oversee Customer Service representatives; responsible for providing a strong customer experience through accurate...
Customer Experience Manager - Victoria's Secret - Avenue at Forsyth - Cumming, GA
- Cumming, GA
- 4 days ago
- Cumming, GA
- 4 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Care Manager II (Cumming Area)
- Alpharetta, GA (12 miles from Cumming, GA)
- 7 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 7 days ago
***CUMMING AREA*** Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule,...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Alpharetta, GA (12 miles from Cumming, GA)
- 8 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
- Norcross, GA (24 miles from Cumming, GA)
- 8 days ago
- Norcross, GA (24 miles from Cumming, GA)
- 8 days ago
... S. Old Peachtree Rd., Norcross, Georgia 30071 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates....
- Norcross, GA (24 miles from Cumming, GA)
- 8 days ago
- Norcross, GA (24 miles from Cumming, GA)
- 8 days ago
Summary In this role, you will take the initiative and be the driving force behind our call center's productivity, satisfaction, performance and productivity. Your objective is to ensure that all...
- Alpharetta, GA (12 miles from Cumming, GA)
- 9 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 9 days ago
Overview Jackson and Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with...
- Duluth, GA (20 miles from Cumming, GA)
- 11 days ago
- Duluth, GA (20 miles from Cumming, GA)
- 11 days ago
We are currently hiring for a Global Technology Services Manager. The position is onsite at our Atlanta facility (Duluth, Georgia). Function The Global Technology Services Manager will manage the...
Full Time Customer Experience Manager
- Canton, GA (19 miles from Cumming, GA)
- 11 days ago
- Canton, GA (19 miles from Cumming, GA)
- 11 days ago
Store - ATL-CANTON, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Canton, GA (19 miles from Cumming, GA)
- 11 days ago
- Canton, GA (19 miles from Cumming, GA)
- 11 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Alpharetta, GA (12 miles from Cumming, GA)
- 20 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 20 days ago
Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+...
Demographic Data for Cumming, GA
Moving to Cumming, GA? Find some basic demographic data about Cumming, GA below.
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Salary for Customer Service Manager Jobs in Cumming, GA
Highest Education Level
Customer Service Managers in Cumming, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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