Call Center Representative Jobs in Cumming, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Buford, GA (15 miles from Cumming, GA)
- 22 hours ago
- Buford, GA (15 miles from Cumming, GA)
- 22 hours ago
About the Team Do you love helping people and their pets? Join our Pet Parent Assistance Center as a Reservation Associate! In this role, you'll take inbound calls from pet parents to assist with...
Client Support Specialist - Greater Atlanta, GA Area
- Alpharetta, GA (12 miles from Cumming, GA)
- 3 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 3 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
ULINE- Call Center Representative
- Chestnut Mountain, GA (20 miles from Cumming, GA)
- 4 days ago
- Chestnut Mountain, GA (20 miles from Cumming, GA)
- 4 days ago
Customer Service Representative - Bilingual Pay from $25 to $28 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer...
Call Center Agent (Bilingual - English and Spanish Preferred)
- Canton, GA (19 miles from Cumming, GA)
- 6 days ago
- Canton, GA (19 miles from Cumming, GA)
- 6 days ago
JOB TITLE: Call Center Agent DEPARTMENT: Public Sector REPORTS TO: Director of Operations/Call Center Supervisor SUPERVISORY RESPONSIBILITIES: None JOB LOCATION: Canton, GA TRAVEL: None SUMMARY OF...
Bilingual Call Center Representative
- Alpharetta, GA (12 miles from Cumming, GA)
- 16 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 16 days ago
Additional Skills & Qualifications: Multi tasking Communication Ability to read and active listening Call Center Experience FIRST DAY - A lot of introducing, walking the floor, getting acclimated through...
Client Support Specialist - Plan Benefit
- Gainesville, GA (20 miles from Cumming, GA)
- 17 days ago
- Gainesville, GA (20 miles from Cumming, GA)
- 17 days ago
Duties include but are not limited to: Provide backend support of plan design and benefit configuration to the Client Services team. Develop and maintain a working knowledge of client's...
- Alpharetta, GA (12 miles from Cumming, GA)
- 22 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 22 days ago
RemX is hiring Call Center Representatives in the Alpharetta, GA area. Seeking enthusiastic individuals wanting to assist customers and provide excellent customer service....
- Oakwood, GA (20 miles from Cumming, GA)
- 30+ days ago
- Oakwood, GA (20 miles from Cumming, GA)
- 30+ days ago
Preferred Experience: Call center experience....
Remote Work- Alpharetta, GA (12 miles from Cumming, GA)
- 30+ days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 30+ days ago
A client of Insight Global is looking for a Client Support Specialist to join their team in Alpharetta, GA. What you can expect on a typical day: Client Support. You will help our clients manage...
Call Center Representative - 2nd shift
- Duluth, GA (20 miles from Cumming, GA)
- 45+ days ago
- Duluth, GA (20 miles from Cumming, GA)
- 45+ days ago
Ability and willingness to learn and apply the Company client service model (consultative)....
- Duluth, GA (20 miles from Cumming, GA)
- 60+ days ago
- Duluth, GA (20 miles from Cumming, GA)
- 60+ days ago
ABOUT THIS POSITION The Account Relations Specialist position is responsible for positively influencing Waystars attrition rate by proactively identifying at risk clients, addressing...
- Gainesville, GA (20 miles from Cumming, GA)
- 60+ days ago
- Gainesville, GA (20 miles from Cumming, GA)
- 60+ days ago
Summary: The Client Support Specialist will be responsible for building and maintaining a high-quality relationship with clients, through exceptional customer service, a proactive approach, and...
Demographic Data for Cumming, GA
Moving to Cumming, GA? Find some basic demographic data about Cumming, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cumming, GA
Highest Education Level
Call Center Representatives in Cumming, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Conflict Resolution
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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