Customer Service Manager Jobs in Buford, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Lead - Part-Time
- Snellville, GA (21 miles from Buford, GA)
- 15 hours ago
- Snellville, GA (21 miles from Buford, GA)
- 15 hours ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
FT customer experience manager
- Bethlehem, GA (18 miles from Buford, GA)
- 1 day ago
- Bethlehem, GA (18 miles from Buford, GA)
- 1 day ago
Store - ATL-BETHLEHEM, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Success Manager - CloudHealth
- Alpharetta, GA (16 miles from Buford, GA)
- 2 days ago
- Alpharetta, GA (16 miles from Buford, GA)
- 2 days ago
Customer Success Manager - CloudHealth Job Description: Are you passionate about maintaining and growing CloudHealth customer relationships? Arrow is looking for a Customer Success Manager who...
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
- Duluth, GA (11 miles from Buford, GA)
- 3 days ago
- Duluth, GA (11 miles from Buford, GA)
- 3 days ago
We are currently hiring for a Global Technology Services Manager. The position is onsite at our Atlanta facility (Duluth, Georgia). Function The Global Technology Services Manager will manage the...
- Lilburn, GA (17 miles from Buford, GA)
- 3 days ago
- Lilburn, GA (17 miles from Buford, GA)
- 3 days ago
Location: Lilburn - Store 402: 650 Rockbridge Rd. Lilburn GA 30047 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...
- Lawrenceville, GA (10 miles from Buford, GA)
- 3 days ago
- Lawrenceville, GA (10 miles from Buford, GA)
- 3 days ago
Job TitleCustomer Success Manager Job DescriptionThe Sage Customer Success team's sole mission is to ensure the success of our customers. The Customer Success Manager (CSM) is responsible for...
- Suwanee, GA (5 miles from Buford, GA)
- 4 days ago
- Suwanee, GA (5 miles from Buford, GA)
- 4 days ago
Summary The Customer Service Manager is directly responsible for supervising their assigned customer service teams (RMA Specialists, CS Representatives, CS Specialists and SR....
- Suwanee, GA (5 miles from Buford, GA)
- 4 days ago
- Suwanee, GA (5 miles from Buford, GA)
- 4 days ago
About Murrelektonik At Murrelektronik, our success is primarily based on our committed employees, innovative products, market and customer centricity, effective logistics and quality...
Client Service Coordinator - 000285
- Tucker, GA (20 miles from Buford, GA)
- 4 days ago
- Tucker, GA (20 miles from Buford, GA)
- 4 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Full Time Customer Experience Manager
- Roswell, GA (21 miles from Buford, GA)
- 5 days ago
- Roswell, GA (21 miles from Buford, GA)
- 5 days ago
Store - ATL-ROSWELL, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Experience Manager - Victoria's Secret PINK - Mall of Georgia - Buford, GA
- Buford, GA
- 5 days ago
- Buford, GA
- 5 days ago
Description A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to...
Entry Level Customer Service Manager
- Alpharetta, GA (16 miles from Buford, GA)
- 5 days ago
- Alpharetta, GA (16 miles from Buford, GA)
- 5 days ago
Impeccable communication skills (written and verbal) Adaptable personality Those with experience in the following categories tend to do well in this role: Sales, marketing, customer service, retail, athletics...
- Alpharetta, GA (16 miles from Buford, GA)
- 6 days ago
- Alpharetta, GA (16 miles from Buford, GA)
- 6 days ago
Store - ATL-ALPHARETTA, GAThis position is a PT Evening Closing Manager. Candidates should be able to close a minimum of 4 evenings each week and focus on delivering a customer centric shopping...
Customer Success Manager – Remote
- Duluth, GA (11 miles from Buford, GA)
- 6 days ago
- Duluth, GA (11 miles from Buford, GA)
- 6 days ago
REMOTE BUT YOU MUST RESIDE IN GEORGIA OR NORTH CAROLINA Schedule : Monday to Sunday – 8h shifts – 7am to 7pm Pay: $21-22//hr Position Details: Deliver tailored onboarding experiences, including...
Remote WorkDemographic Data for Buford, GA
Moving to Buford, GA? Find some basic demographic data about Buford, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Buford, GA
Highest Education Level
Customer Service Managers in Buford, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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