Customer Service Manager Jobs in Atlanta, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment...
Customer Service Lead - Part-Time
- Lithonia, GA (14 miles from Atlanta, GA)
- 1 day ago
- Lithonia, GA (14 miles from Atlanta, GA)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Entry Level Customer Service Manager
- Douglasville, GA (20 miles from Atlanta, GA)
- 1 day ago
- Douglasville, GA (20 miles from Atlanta, GA)
- 1 day ago
a small team Understanding of sales performance metrics Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics...
Junior Customer Service Manager
- Smyrna, GA (10 miles from Atlanta, GA)
- 1 day ago
- Smyrna, GA (10 miles from Atlanta, GA)
- 1 day ago
self Entrepreneurial mentality Proven leadership skills Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics...
at Brown and Caldwell in Atlanta, Georgia, United States Job Description Description Brown and Caldwell (BC) is a leading environmental consulting firm committed to innovation, sustainability, and...
- Duluth, GA (21 miles from Atlanta, GA)
- 1 day ago
- Duluth, GA (21 miles from Atlanta, GA)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
How you'll help us Keep Climbing (overview & key responsibilities) Responsible for maintaining technical understanding for issues affecting customer product lines and coordinate and facilitate...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Roswell, GA (21 miles from Atlanta, GA)
- 3 days ago
- Roswell, GA (21 miles from Atlanta, GA)
- 3 days ago
The Position Customer Service Manager Job Summary The Customer Service Manager will oversee Customer Service representatives; responsible for providing a strong customer experience through accurate...
About the Company: Accelerating the digital sustainable supply chain, Logility helps companies seize new opportunities, sense and respond to changing market dynamics, and more profitably manage...
Ready to lead at scale and drive transformative impact? As an M2, Customer Success Manager (CSM) Leader at Intuit, you are at the helm of shaping the future of customer success. This isn’t just...
Build the future of the AI Data Cloud. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We...
Technical Account Manager - OpenShift Container Platform
- Atlanta, GA
- 3 days ago
- Atlanta, GA
- 3 days ago
Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the Southeastern U.S. In this role, you will...
Remote WorkAccount Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Demographic Data for Atlanta, GA
Moving to Atlanta, GA? Find some basic demographic data about Atlanta, GA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Atlanta, GA
Highest Education Level
Customer Service Managers in Atlanta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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