Call Center Representative Jobs in Atlanta, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist - International Region - GA - On Site
- Duluth, GA (21 miles from Atlanta, GA)
- 7 days ago
- Duluth, GA (21 miles from Atlanta, GA)
- 7 days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
- Marietta, GA (16 miles from Atlanta, GA)
- 1 hour ago
- Marietta, GA (16 miles from Atlanta, GA)
- 1 hour ago
Our client, a leader in the technology support industry, is seeking a Call Center - Pipeline Fiserv to join their team. As a Call Center - Pipeline Fiserv, you will be part of the customer support...
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
- Duluth, GA (21 miles from Atlanta, GA)
- 1 day ago
- Duluth, GA (21 miles from Atlanta, GA)
- 1 day ago
Our client is a leading healthcare organization with an upcoming class for Call Center Representatives in Duluth, GA....
Veracity is a business and technology consultancy that specializes in optimizing companies business performance and navigating change. Our experienced team of strategic thinkers, solution experts,...
- Marietta, GA (16 miles from Atlanta, GA)
- 4 days ago
- Marietta, GA (16 miles from Atlanta, GA)
- 4 days ago
Hiring: 3 Call Center Representatives in Marietta- Immediately! (THIS IS NOT A REMOTE POSITION) - Must be able to work one shift on the weekend! Pay Rate: $16 /hour. Mon.-Fri....
Call Center Agent - Partially Remote
- Kennesaw, GA (23 miles from Atlanta, GA)
- 5 days ago
- Kennesaw, GA (23 miles from Atlanta, GA)
- 5 days ago
9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Resolve customer issues while working for an industry leader At CarMax Auto...
Client Relations Specialist - Southeast Region - GA - On Site
- Duluth, GA (21 miles from Atlanta, GA)
- 5 days ago
- Duluth, GA (21 miles from Atlanta, GA)
- 5 days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
"No Experience needed we will train you" Are you tired of dead end jobs with salary caps? The harder you work the more you get paid! with us we recognize winners! $500 - $1000 sign on bonus
- Duluth, GA (21 miles from Atlanta, GA)
- 7 days ago
- Duluth, GA (21 miles from Atlanta, GA)
- 7 days ago
Call Center Representative - Join Our Dynamic Team Compensation: $17$20/hour + Commission Work Arrangement: Initially remote, transitioning to in-office at Duluth or Lawrenceville, GA Schedule: MondayFriday...
- Marietta, GA (16 miles from Atlanta, GA)
- 10 days ago
- Marietta, GA (16 miles from Atlanta, GA)
- 10 days ago
Call Center Representative Job ID: 24515 Marietta, Gia Onsite Contract To Hire Non-Clinical Healthcare $19 - $20 Job Details Call Center Representative Needed for a Leading Healthcare Company in Marietta...
Consumer Services Specialist (Call Center- start date of 4/7)
- Atlanta, GA
- 11 days ago
- Atlanta, GA
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Atlanta , Georgia We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The...
Company description Hybrid role in a CJ office location From helping to invent the affiliate industry, to performance marketing and what comes next, we've earned a reputation for maintaining the...
To Power Smart Mobility for Every Driver and Vehicle, Everywhere For decades, parking was a hassle. Then in 2008, ParkMobile launched with a simple goal: make parking easier. Today, our team is...
Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony. Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with...
Demographic Data for Atlanta, GA
Moving to Atlanta, GA? Find some basic demographic data about Atlanta, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Atlanta, GA
Highest Education Level
Call Center Representatives in Atlanta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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