Customer Service Analyst Jobs in Pennington, NJ
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Sales Consultant - Customer Service
- Green Brook, NJ (24 miles from Pennington, NJ)
- 17 days ago
- Green Brook, NJ (24 miles from Pennington, NJ)
- 17 days ago
6148 - Green Brook - 106 Route 22 West, Green Brook Township, New Jersey, 08812 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Customer Service Sales Representative
- Green Brook, NJ (24 miles from Pennington, NJ)
- 29 days ago
- Green Brook, NJ (24 miles from Pennington, NJ)
- 29 days ago
6148 - Green Brook - 106 Route 22 West, Green Brook Township, New Jersey, 08812 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Customer Service Analyst Intern - Summer 2025
- Bridgewater, NJ (20 miles from Pennington, NJ)
- 45+ days ago
- Bridgewater, NJ (20 miles from Pennington, NJ)
- 45+ days ago
More about the role This is an exciting job opportunity for you to light the way as a Customer Service Analyst Intern in Bridgewater, NJ with Signify....
Senior Client Support Analyst - Officer
- Princeton, NJ (7 miles from Pennington, NJ)
- 60+ days ago
- Princeton, NJ (7 miles from Pennington, NJ)
- 60+ days ago
Who we are looking for This role involves supporting global clients using the RKS application within State Street end to end platforms (IMS/Alpha). Researching support tickets escalated from the...
Demographic Data for Pennington, NJ
Moving to Pennington, NJ? Find some basic demographic data about Pennington, NJ below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Pennington, NJ
Highest Education Level
Customer Service Analysts in Pennington, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Client Support
- Hardware Support
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Customer Retention
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Administrative Skills
- Billing
- Finance
- Retail
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Data Analysis
- Filing
- Reporting
- Inventory Management
- Sales
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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