Call Center Representative Jobs in Pennington, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Bensalem, PA (17 miles from Pennington, NJ)
- 1 day ago
- Bensalem, PA (17 miles from Pennington, NJ)
- 1 day ago
Principal Mission Deliver exceptional member service via the telephone, maintaining existing member relationships and developing new ones by utilizing Product Knowledge and Cross-Sales skills in...
Client Relations Specialist (Legal)
- Trenton, NJ (8 miles from Pennington, NJ)
- 3 days ago
- Trenton, NJ (8 miles from Pennington, NJ)
- 3 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Legal Client Relations Specialist
- Trenton, NJ (8 miles from Pennington, NJ)
- 5 days ago
- Trenton, NJ (8 miles from Pennington, NJ)
- 5 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Virtual Call Center Agent - Bilingual (Spanish/English)
- Warrington, PA (19 miles from Pennington, NJ)
- 7 days ago
- Warrington, PA (19 miles from Pennington, NJ)
- 7 days ago
Reference #: REQ12157Join Dynata's Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely!We are looking for talented bilingual call center survey...
Contact Center Representative - Edison
- Edison, NJ (24 miles from Pennington, NJ)
- 7 days ago
- Edison, NJ (24 miles from Pennington, NJ)
- 7 days ago
Contact Center Representative - EdisonHMH HOSPITALS CORPORATIONEdison, New Jersey Apply ( + **Requisition #** 2024-140190 + **Shift** Day + **Status** Full Time with Benefits **Overview** Our team...
Sr Email/Chat Contact Center Representative - Banking Support
- Trenton, NJ (8 miles from Pennington, NJ)
- 7 days ago
- Trenton, NJ (8 miles from Pennington, NJ)
- 7 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
- Warminster, PA (16 miles from Pennington, NJ)
- 9 days ago
- Warminster, PA (16 miles from Pennington, NJ)
- 9 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Client Support Specialist Princeton University
- Princeton, NJ (7 miles from Pennington, NJ)
- 11 days ago
- Princeton, NJ (7 miles from Pennington, NJ)
- 11 days ago
Client Support Specialist US-NJ-Princeton Job ID: 2025-20452 Type: Full-Time # of Openings: 1 Category: Information Technology Overview The Client Support Specialist provides IT software and...
HRES Contact Center Representative I - REMOTE
- Trenton, NJ (8 miles from Pennington, NJ)
- 11 days ago
- Trenton, NJ (8 miles from Pennington, NJ)
- 11 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkOutbound Call Center Representative
- Warminster, PA (16 miles from Pennington, NJ)
- 17 days ago
- Warminster, PA (16 miles from Pennington, NJ)
- 17 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- Warminster, PA (16 miles from Pennington, NJ)
- 17 days ago
- Warminster, PA (16 miles from Pennington, NJ)
- 17 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- New Brunswick, NJ (21 miles from Pennington, NJ)
- 17 days ago
- New Brunswick, NJ (21 miles from Pennington, NJ)
- 17 days ago
Call Center Associate Culinary & Nutrition The Call Center Associate will: Process room service meal orders Take phone calls for patient food and beverage requests. Assist patients with telephone...
Overnight Call Center Representative
- Warminster, PA (16 miles from Pennington, NJ)
- 20 days ago
- Warminster, PA (16 miles from Pennington, NJ)
- 20 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Center Representative Shift: Monday - Friday, 8 AM - 5 PM Pay Rate: $18.50/HR We are seeking a Call Center Representative to join the Abandoned Property Team....
- Hamilton, NJ (7 miles from Pennington, NJ)
- 60+ days ago
- Hamilton, NJ (7 miles from Pennington, NJ)
- 60+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Demographic Data for Pennington, NJ
Moving to Pennington, NJ? Find some basic demographic data about Pennington, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pennington, NJ
Highest Education Level
Call Center Representatives in Pennington, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Customer Relations
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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