Customer Service Analyst Jobs in Winter Park, FL
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Customer Service Analyst 1-Support
- Orlando, FL (3 miles from Winter Park, FL)
- 20 hours ago
- Orlando, FL (3 miles from Winter Park, FL)
- 20 hours ago
In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues, including but not limited to product compatibility and...
Sales Consultant - Customer Service
- Clermont, FL (24 miles from Winter Park, FL)
- 1 day ago
- Clermont, FL (24 miles from Winter Park, FL)
- 1 day ago
6136 - Clermont - 16731 SR 50, Clermont, Florida, 34711 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
Customer Service Analyst II (CT: Consumer Services Consultant) - 76004610
- Kissimmee, FL (21 miles from Winter Park, FL)
- 1 day ago
- Kissimmee, FL (21 miles from Winter Park, FL)
- 1 day ago
Requisition No: 848551 Agency: Highway Safety and Motor Vehicle Working Title: CUSTOMER SERVICE ANALYST II (CT: CONSUMER SERVICES CONSULTANT) - 76004610 Pay Plan: Career Service Position Number: 76004610...
Associate Customer Service Solution Analyst
- Orlando, FL (3 miles from Winter Park, FL)
- 5 days ago
- Orlando, FL (3 miles from Winter Park, FL)
- 5 days ago
As Associate Customer Service Solution Analyst in the Support organization, you will use strong communication and customer service skills to work directly with Oracle Health customers as the...
Customer Service Quality Analyst - Pharmacy
- Apopka, FL (10 miles from Winter Park, FL)
- 14 days ago
- Apopka, FL (10 miles from Winter Park, FL)
- 14 days ago
All the benefits and perks you need for you and your family: Benefits from Day One Paid Time Off from Day One Career Development Whole Person Wellbeing Resources Mental Health Resources and...
Customer Service Analyst 1-Support - Laboratory
- Orlando, FL (3 miles from Winter Park, FL)
- 30+ days ago
- Orlando, FL (3 miles from Winter Park, FL)
- 30+ days ago
In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and...
Demographic Data for Winter Park, FL
Moving to Winter Park, FL? Find some basic demographic data about Winter Park, FL below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Winter Park, FL
Highest Education Level
Customer Service Analysts in Winter Park, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Scheduling Appointments
- Customer Satisfaction
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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