Call Center Representative Jobs in Winter Park, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Altamonte Springs, FL (4 miles from Winter Park, FL)
- 4 hours ago
- Altamonte Springs, FL (4 miles from Winter Park, FL)
- 4 hours ago
Support Center Specialist - AdventHealth Orlando Location Address: 351 S STATE RD 434, Altamonte Springs, 32714 Top Reasons to work at AdventHealth Orlando Work Hours/Shift: Full Time (Days) You...
Call Center Agent - Veterinary (On-Site)
- Longwood, FL (7 miles from Winter Park, FL)
- 1 day ago
- Longwood, FL (7 miles from Winter Park, FL)
- 1 day ago
Are you interested in a helping pet parents book appointments and learn about the right products for their pets? ShotVet is seeking skilled call center agents to work On-Site at our Longwood, FL...
Pharmacy Call Center Representative
- Orlando, FL (3 miles from Winter Park, FL)
- 1 day ago
- Orlando, FL (3 miles from Winter Park, FL)
- 1 day ago
Top Skills Details Registered Pharmacy Technician, customer service, computer skills, prescription refill, call center Additional Skills & Qualifications Registered Pharmacy Technician in Florida Call-center...
Full-Time Associate Call Center Representative
- Lake Mary, FL (11 miles from Winter Park, FL)
- 1 day ago
- Lake Mary, FL (11 miles from Winter Park, FL)
- 1 day ago
The Associate Call Center Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs....
Contact Center Representative I
- Maitland, FL (2 miles from Winter Park, FL)
- 2 days ago
- Maitland, FL (2 miles from Winter Park, FL)
- 2 days ago
center experience preferred Knowledge of EHR This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances....
Call Center Customer Service Rep Needed
- Longwood, FL (7 miles from Winter Park, FL)
- 5 days ago
- Longwood, FL (7 miles from Winter Park, FL)
- 5 days ago
un Call Center Customer Service Rep Needed (Longwood,FL) Quality Marketing Group 725 W SR 434 Ste E 32750 compensation: $13.00 hr employment type: experience level: mid level job title: Customer...
Call Center Representative - Medical Practice
- Orlando, FL (3 miles from Winter Park, FL)
- 11 days ago
- Orlando, FL (3 miles from Winter Park, FL)
- 11 days ago
JOB TITLE: Call Center Scheduler GENERAL SUMMARY OF DUTIES: GENERAL SUMMARY OF DUTIES: Answer incoming telephone calls Accurately book appointments in Next Gen system. Take messages from patients,...
Bilingual Call Center Rep - Maitland, FL
- Maitland, FL (2 miles from Winter Park, FL)
- 12 days ago
- Maitland, FL (2 miles from Winter Park, FL)
- 12 days ago
Company Name ARS-Rescue Rooter Overview American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has...
Call Center Rep - Maitland, FL
- Maitland, FL (2 miles from Winter Park, FL)
- 15 days ago
- Maitland, FL (2 miles from Winter Park, FL)
- 15 days ago
Company Name ARS-Rescue Rooter Overview American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has...
Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills...
Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 160...
Remote WorkIn-Office Call Center Representative
- Orlando, FL (3 miles from Winter Park, FL)
- 27 days ago
- Orlando, FL (3 miles from Winter Park, FL)
- 27 days ago
SALARY: Starting at $15 during training SCHEDULE: Full Time opportunities Training M-F 8:30 AM - 5 PM Post Training 9 AM- 6 PM Saturdays included post training What Capital Vacations can offer...
Bilingual Spanish/English Call Center Agent On Site Orlando
- Orlando, FL (3 miles from Winter Park, FL)
- 45+ days ago
- Orlando, FL (3 miles from Winter Park, FL)
- 45+ days ago
monitored and/or recorded and understand that agent activity is closely monitored using call center technology to track productivity....
- Orlando, FL (3 miles from Winter Park, FL)
- 45+ days ago
- Orlando, FL (3 miles from Winter Park, FL)
- 45+ days ago
Overview Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with...
Demographic Data for Winter Park, FL
Moving to Winter Park, FL? Find some basic demographic data about Winter Park, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Winter Park, FL
Highest Education Level
Call Center Representatives in Winter Park, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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