Call Center Representative Jobs in Florida
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Dental Call center Representaive
- Friedman Dental Group
- Plantation, FL
- 8 days ago
- Friedman Dental Group
- Plantation, FL
- 8 days ago
As a Dental Call Center Representative, you will be at the forefront of this mission, connecting with patients to schedule appointments and guaranteeing they receive the care they deserve....
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Additional Information Part Time, Pay: $19/hour Job Number 24218647 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami,...
Patient Support Representative call center Onsite – Lakeland, FL 33810
- Lakeland, FL
- 1 day ago
- Lakeland, FL
- 1 day ago
Overview Independent specialty pharmacy company is looking for reliablePatient Support Representative This position will support the annual enrollment process for patients accessing coverage for...
Job Summary The Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers....
Req ID: 314114 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
CALL CENTER REP - REMOTE AFTER TRAINING! Staffing Now Jacksonville
- Jacksonville, FL
- 1 day ago
- Jacksonville, FL
- 1 day ago
Staffing Now Jacksonville, FL (Remote) Contract to Hire Job Details SNI Companies is looking for Call Center Representatives to join a great organization in the Jacksonville, FL area!...
18 Years and Growing Strong - Come Join the Team!! Job Type: Full-time Bilingual (Spanish) Customer Service Coor. (*NO SALES!*) Starting pay rate is $16.00+ per hour for fully bilingual...
Pharmacy Call Center Technician - Orlando, FL#25-49959 Orlando, FL All On-site Job Description Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call...
Inside Sales Representative Our Inside Sales Team plays a critical role in West Shore Home's mission of Bringing Happiness to Every Home! As the first point of contact for our customers, you will...
$15.50 Onsite Medical Call Center Rep (Seasonal, but can convert to perm)
- Lakeland, FL
- 2 days ago
- Lakeland, FL
- 2 days ago
RemX is seeking a Re-Enrollment Advocate for our client. You will support the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and...
Bilingual ( English and Spanish) Representatives for our client in Plantation, FL. This position requires you to have great customer service and empathy. Location: Plantation, FL Hours: Must be...
$18 Onsite Temp to Perm Bilingual Call Center Rep (Spanish & English Speaking)
- Fort Lauderdale, FL
- 2 days ago
- Fort Lauderdale, FL
- 2 days ago
Center experience with the same company High School diploma Goal-driven and detail oriented...
Call Center Representative-Pharmacy Technician (ONSITE)
- Miramar, FL
- 2 days ago
- Miramar, FL
- 2 days ago
Basic Qualifications High School Diploma or GED. Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between...
Overview Job Purpose Advanced level role for someone who possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Florida
Highest Education Level
Call Center Representatives in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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