Call Center Representative Jobs in Florida
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Dental Call Center Representative
- Sage Dental
- Boca Raton, FL
- 19 hours ago
- Sage Dental
- Boca Raton, FL
- 19 hours ago
Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and...
Harmar Mobility is looking for a full time Call Center Representative to provide a world-class experience with each customer interaction in our growing Contact Center headquartered in Sarasota, Florida...
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the...
Remote WorkJoin Our Team at Service Minds: Empower Your Career as a Customer Care Consultant At Service Minds, we believe that exceptional service is the foundation of every success story. We are proud to be...
Are you interested in a helping pet parents book appointments and learn about the right products for their pets? ShotVet is seeking skilled call center agents to work On-Site at our Longwood, FL...
Outbound Call Center Representative Location Tarpon Springs, FLORIDA, USCategory Customer Service/Call Center 03/05/2025 As an Outbound B2B Call Center Representative, you will play a crucial role in...
Contact Center Representative- Jacksonville, Fl
- Jacksonville, FL
- 1 day ago
- Jacksonville, FL
- 1 day ago
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals....
Top Skills Details Registered Pharmacy Technician, customer service, computer skills, prescription refill, call center Additional Skills & Qualifications Registered Pharmacy Technician in Florida Call-center...
The Associate Call Center Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs....
POSITION TITLE: CALL CENTER REPRESENTATIVE...
Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you’re an experienced professional who has demonstrated people skills, loves...
center experience preferred Knowledge of EHR This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances....
Call Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkTEKsystems REMOTE Bilingual Spanish Call Center Representative in Miami , Florida BILINGUAL SPANISH - CALL CENTER REPRESENTATIVE 100% REMOTE - EST CALL CENTER HOURS OF OPERATION ARE 7 DAYS A WEEK 9AM...
Remote WorkThe Operator is responsible and accountable for providing Quality / No Harm, Customer Experience, and Stewardship by providing accurate, timely and efficient telehealth services including, but not...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Florida
Highest Education Level
Call Center Representatives in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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