Customer Service Analyst Jobs in Florida
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform...
In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues, including but not limited to product compatibility and...
Title: Senior Lead IT Customer Support Analyst Belong. Connect. Grow. with KBR! KBRs National Security Solutions team provides high-end engineering and advanced technology solutions to our...
6136 - Clermont - 16731 SR 50, Clermont, Florida, 34711 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
Customer Service Analyst II (CT: Consumer Services Consultant) - 76004610
- Kissimmee, FL
- 23 hours ago
- Kissimmee, FL
- 23 hours ago
Requisition No: 848551 Agency: Highway Safety and Motor Vehicle Working Title: CUSTOMER SERVICE ANALYST II (CT: CONSUMER SERVICES CONSULTANT) - 76004610 Pay Plan: Career Service Position Number: 76004610...
Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance...
THIS IS AN ONSITE WORK POSITION Position: Customer Support Analyst Education: Bachelor s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience...
Fiserv Client Support Analyst in Jacksonville , Florida Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and...
As Associate Customer Service Solution Analyst in the Support organization, you will use strong communication and customer service skills to work directly with Oracle Health customers as the...
GoTo Staff Customer Experience Analyst in Tallahassee , Florida Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At GoTo, we're passionate about making IT...
All the benefits and perks you need for you and your family: Benefits from Day One Paid Time Off from Day One Career Development Whole Person Wellbeing Resources Mental Health Resources and...
Advocate on behalf of all Visa Clients to internal stakeholder organizations including Client Services, Sales, Product, Systems, Risk and Legal....
Customer Service Sales Representative
- West Palm Beach, FL
- 30+ days ago
- West Palm Beach, FL
- 30+ days ago
6141 - Royal Palm Beach - 10501 Southern Boulevard, West Palm Beach, Florida, 33411 CarMax, the way your career should be! About this job As Customer Specialist, you will be empowered to provide...
In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and...
mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers....
Remote WorkDemographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Florida
Highest Education Level
Customer Service Analysts in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Customer Satisfaction
- Scheduling Appointments
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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