Call Center Representative Jobs in Glendale, AZ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist - Fast Track Opportunity to Freight Broker
- Phoenix, AZ (8 miles from Glendale, AZ)
- 2 days ago
- Phoenix, AZ (8 miles from Glendale, AZ)
- 2 days ago
R43374 Associate Portfolio Executive - Entry Level Full Time Starting in Late Spring / Summer 2025 Primary Location: Phoenix, AZ United States of America This full-time role starts in the...
Client Relations Specialist (Legal)
- Chandler, AZ (23 miles from Glendale, AZ)
- 19 hours ago
- Chandler, AZ (23 miles from Glendale, AZ)
- 19 hours ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Customer Care Associate - In Person (May 27th)
- Tempe, AZ (18 miles from Glendale, AZ)
- 1 day ago
- Tempe, AZ (18 miles from Glendale, AZ)
- 1 day ago
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We're growing quickly and we're looking for some not-so-typical talent to join our team. Progress Residential is the...
Bilingual Call Center Associate - (May 27th)
- Tempe, AZ (18 miles from Glendale, AZ)
- 1 day ago
- Tempe, AZ (18 miles from Glendale, AZ)
- 1 day ago
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We're growing quickly and we're looking for some not-so-typical talent to join our team. Progress Residential is the...
Call Center Representative - Phoenix, AZ
- Phoenix, AZ (8 miles from Glendale, AZ)
- 2 days ago
- Phoenix, AZ (8 miles from Glendale, AZ)
- 2 days ago
Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information...
- Chandler, AZ (23 miles from Glendale, AZ)
- 3 days ago
- Chandler, AZ (23 miles from Glendale, AZ)
- 3 days ago
Call Center Representative 2.8 2.8 out of 5 stars Chandler, AZ 85225 Call Center Representative Optum Home Solutions is a rapidly growing brand in the acrylic bath remodeling industry....
Legal Client Relations Specialist
- Chandler, AZ (23 miles from Glendale, AZ)
- 3 days ago
- Chandler, AZ (23 miles from Glendale, AZ)
- 3 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Senior Contact Center Representative - Business Banking Support
- Phoenix, AZ (8 miles from Glendale, AZ)
- 4 days ago
- Phoenix, AZ (8 miles from Glendale, AZ)
- 4 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Phoenix, AZ (8 miles from Glendale, AZ)
- 4 days ago
- Phoenix, AZ (8 miles from Glendale, AZ)
- 4 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
- Chandler, AZ (23 miles from Glendale, AZ)
- 5 days ago
- Chandler, AZ (23 miles from Glendale, AZ)
- 5 days ago
Inbound healthcare contact center representative role Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including...
Client Relations Specialist - Northeast Region - AZ - On Site
- Chandler, AZ (23 miles from Glendale, AZ)
- 8 days ago
- Chandler, AZ (23 miles from Glendale, AZ)
- 8 days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
- Mesa, AZ (20 miles from Glendale, AZ)
- 8 days ago
- Mesa, AZ (20 miles from Glendale, AZ)
- 8 days ago
Now Hiring On Site Call Center Customer Service Representatives in Tempe, AZ. Description On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across...
HRES Contact Center Representative I - REMOTE
- Phoenix, AZ (8 miles from Glendale, AZ)
- 8 days ago
- Phoenix, AZ (8 miles from Glendale, AZ)
- 8 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkStudy Participant Representative - Call Center Bilingual
- Tempe, AZ (18 miles from Glendale, AZ)
- 8 days ago
- Tempe, AZ (18 miles from Glendale, AZ)
- 8 days ago
Requirements: High school diploma or GED Minimum 1 year of prior call center experience is required Bilingual Spanish-English fluency is required Prior data entry experience is required Must be 18 years...
Educational Program & Client Support Specialist
- Phoenix, AZ (8 miles from Glendale, AZ)
- 9 days ago
- Phoenix, AZ (8 miles from Glendale, AZ)
- 9 days ago
This job was posted by : For more information, please see: The Educational Program & Client Support Manager is responsible for providing educational and operational support to BVAs clients. This...
Demographic Data for Glendale, AZ
Moving to Glendale, AZ? Find some basic demographic data about Glendale, AZ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Glendale, AZ
Highest Education Level
Call Center Representatives in Glendale, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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