Call Center Representative Jobs in Arizona
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist - West Region - AZ - On Site
- VensureHR
- Chandler, AZ
- 17 hours ago
- VensureHR
- Chandler, AZ
- 17 hours ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Relations Specialist - Southeast Region - GA - On Site
- Chandler, AZ
- 7 days ago
- Chandler, AZ
- 7 days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
MDS Communications is looking to hire Call Center Representatives! Do you want the gratification of raising funds for well-respected nonprofit and charity organizations?...
MDS Communications is looking to hire Call Center Representatives! Do you want the gratification of raising funds for well-respected nonprofit and charity organizations?...
POSITIONS HIGHLIGHTS Title: Remote Customer Service Representative- Banking Rewards Type of Hire: Temp (Estimated last day sometime between 7/15-7/31) Training Start Date: 4/21/2025 Pay Rate:...
['The Cincinnati Insurance Companies', '4.1', 'Personal Lines - Call Center Associate I', 'Apply on employer site', 'Apply now', 'Gilbert, AZ'][]
Remote Call Center Customer Service Representative
- Arizona City, AZ
- 7 hours ago
- Arizona City, AZ
- 7 hours ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote WorkCenter Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information...
TEKsystems in partnership with One Medical* Overview This is an inbound healthcare contact center representative role working for a nationwide primary care practice. Description Managing phone and...
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking...
Call Center Specialist Location : Phoenix, AZ, 85007 Duration : 6+ Months (Possible tenure extension and permanent) Pay Range : $18-$20 per hr Work Schedule : Mon-Fri 8AM - 5PM Job Description:...
-Call center experience preferred. Skills/Competencies: -Service focused individuals, who prioritize the member and end user experience....
Call Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkAston Carter Call Center Representative in Tempe , Arizona Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting...
Copy and paste URL into browser to view full description: Qualifications: What you need to bring Customer service experience required. call center experience preferred; mechanical experience a plus....
Demographic Data for Arizona
Moving to Arizona? Find some basic demographic data about Arizona below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Arizona
Highest Education Level
Call Center Representatives in Arizona offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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