Customer Service Analyst Jobs in Glendale, AZ
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Senior Client Experience Analyst, NPS
- Tempe, AZ (18 miles from Glendale, AZ)
- 3 days ago
- Tempe, AZ (18 miles from Glendale, AZ)
- 3 days ago
ADP is hiring an Senior Client Experience Analyst to support our NPS Insights and Operations by applying analytical, technical, and data skills to support projects and deep dives to drive HROs...
Data Management Digital Call Center Analyst
- Tempe, AZ (18 miles from Glendale, AZ)
- 2 days ago
- Tempe, AZ (18 miles from Glendale, AZ)
- 2 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Senior Technical Client Support Analyst
- Tempe, AZ (18 miles from Glendale, AZ)
- 3 days ago
- Tempe, AZ (18 miles from Glendale, AZ)
- 3 days ago
We are excited to announce an opportunity for a Senior Technical Client Support Analyst at KUBRA! This key role is designed to be the initial point of contact for clients and works with teams...
- Scottsdale, AZ (16 miles from Glendale, AZ)
- 18 days ago
- Scottsdale, AZ (16 miles from Glendale, AZ)
- 18 days ago
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we...
- Tempe, AZ (18 miles from Glendale, AZ)
- 21 days ago
- Tempe, AZ (18 miles from Glendale, AZ)
- 21 days ago
The Customer Service Analyst is responsible for handling escalated, more complex customer inquiries that require advanced troubleshooting skills and in-depth product knowledge, often involving technical...
Demographic Data for Glendale, AZ
Moving to Glendale, AZ? Find some basic demographic data about Glendale, AZ below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Glendale, AZ
Highest Education Level
Customer Service Analysts in Glendale, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- SQL Server Reporting Services
- SQL Server Integration Services
- Statistical Analysis System
- Hardware Support
- Team Foundation Server
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Customer Retention
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Administrative Skills
- Billing
- Finance
- Retail
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Reporting
- Data Analysis
- Filing
- Sales
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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