Call Center Manager Jobs in Philadelphia, PA
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Associate Director of Call Center Operations CAR-T (Horsham, PA)-Johnson & Johnson HCS, Inc.
- Horsham, PA (16 miles from Philadelphia, PA)
- 2 days ago
- Horsham, PA (16 miles from Philadelphia, PA)
- 2 days ago
Job title Associate Director of Call Center Operations CAR-T (Horsham, PA)-Johnson & Johnson HCS, Inc. Function Customer Management Sub function Customer Service Operations Category Senior...
IT Project Manager -(Call Center)
- King of Prussia, PA (15 miles from Philadelphia, PA)
- 3 days ago
- King of Prussia, PA (15 miles from Philadelphia, PA)
- 3 days ago
Nice to Have: Experience with remote or hybrid service center models ITIL certification or familiarity with ITIL processes Experience with workforce management (WFM) and quality monitoring tools...
Overview Philadelphia Gas Works Looking for a challenge and ready to power up your career? Free Health Insurance Options Free Dental Insurance Flex Spending - Commuter Benefits - Pension Plan Free...
Customer Experience Supervisor 4137 Concord Pike
- Wilmington, DE (24 miles from Philadelphia, PA)
- 30+ days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 30+ days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Corporate Call Center Team Lead
- Cherry Hill, NJ (7 miles from Philadelphia, PA)
- 30+ days ago
- Cherry Hill, NJ (7 miles from Philadelphia, PA)
- 30+ days ago
Job Function: Developing objectives for the call center's day to day activities. Conducting effective resource planning to maximize the productivity of resources (people, technology, etc.)...
Customer Experience Supervisor
- Wilmington, DE (24 miles from Philadelphia, PA)
- 45+ days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 45+ days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Wealth Client Support Supervisor-Marlton, NJ
- Marlton, NJ (15 miles from Philadelphia, PA)
- 30+ days ago
- Marlton, NJ (15 miles from Philadelphia, PA)
- 30+ days ago
Work Location: Marlton, New Jersey, United States of America Hours: 40 Pay Details: $86,840 - $130,000 USD TD is committed to providing fair and equitable compensation opportunities to all...
Demographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Philadelphia, PA
Highest Education Level
Call Center Managers in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Expediting
- Call Center Management
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Liaison
- Onboarding
- Team Leading
- Health Care
- Referrals
- General Office Duties
- Listening
- Telephone Skills
- Staffing
- Retail
- Conflict Resolution
- High School Diploma
- Military Background
- Implementation
- Driving
- Verbal Communication
- Investigation
- Typing
- Mentoring
- Collaboration
- Employee Development
- Multitasking
- Coaching
- Sales
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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