Call Center Representative Jobs in Philadelphia, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center AgentJob Type: Full-timeLocation: [Please specify location]Salary: $26 to $27 per hourJob Overview:Reliance Production Optimization is seeking a dedicated and enthusiastic Call Center...
Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual schools. The role involves building...
Remote Work- Penllyn, PA (15 miles from Philadelphia, PA)
- 2 days ago
- Penllyn, PA (15 miles from Philadelphia, PA)
- 2 days ago
Remote Call Center Agent positions - multiple positions and no experience needed Join our growing team! Does the following describe you? Personable, determined, and driven to make a difference. Do...
Remote WorkClient Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Virtual Call Center Agent - Bilingual (Spanish/English)
- Warrington, PA (20 miles from Philadelphia, PA)
- 4 days ago
- Warrington, PA (20 miles from Philadelphia, PA)
- 4 days ago
Reference #: REQ12157Join Dynata's Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely!We are looking for talented bilingual call center survey...
GSC Call Center Representative
- Malvern, PA (20 miles from Philadelphia, PA)
- 4 days ago
- Malvern, PA (20 miles from Philadelphia, PA)
- 4 days ago
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology...
Call Center Associate Work from Home $37-$40/HR + Bonuses
- Marlton, NJ (15 miles from Philadelphia, PA)
- 6 days ago
- Marlton, NJ (15 miles from Philadelphia, PA)
- 6 days ago
Now Hiring: Call Center Associate Full-Time Remote Position Pay: $37 - $40/hr + Performance Bonuses & Full Benefits We are looking for a **Remote Call Center Associate** to assist customers with...
Remote Work- Warminster, PA (18 miles from Philadelphia, PA)
- 7 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 7 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Call Center Agent PeopleShare Philadelphia, PA, US 4d ago Now Hiring: Call Center Agent in Philadelphia! Kick-start your career with PeopleShare! We're looking for energetic and detail-oriented...
Contact Center Representative - Credit Card MT. Laurel, NJ
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 10 days ago
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 10 days ago
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals....
Outbound Call Center Representative
- Warminster, PA (18 miles from Philadelphia, PA)
- 15 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 15 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- Warminster, PA (18 miles from Philadelphia, PA)
- 15 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 15 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Overnight Call Center Representative
- Warminster, PA (18 miles from Philadelphia, PA)
- 18 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 18 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Live Chat and Call Center Representative Remote
- Philadelphia, PA
- 19 days ago
- Philadelphia, PA
- 19 days ago
At Audacyinc, we are looking for a motivated and customer-focused individual to join our team as a Live Chat and Call Center Representative Remote....
Remote WorkDemographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Philadelphia, PA
Highest Education Level
Call Center Representatives in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Energetic
- Technical Support
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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