Customer Service Representative Jobs in Philadelphia, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Client Service Representative - Urgent Care
- Wayne, PA (14 miles from Philadelphia, PA)
- 1 day ago
- Wayne, PA (14 miles from Philadelphia, PA)
- 1 day ago
About the Customer Service Representative - Urgent Care Role: We are looking for a Customer Service Representative to join our growing team!...
- Norristown, PA (15 miles from Philadelphia, PA)
- 1 day ago
- Norristown, PA (15 miles from Philadelphia, PA)
- 1 day ago
Join a hospital where your growth matters! Our state-of-the-art 25,000-square-foot facility is home to 13 specialty departments, offering top-tier medicine and cutting-edge diagnostics. We provide...
Caesars Rewards Rep (Harrah's Philadelphia)
- Chester, PA (13 miles from Philadelphia, PA)
- 1 day ago
- Chester, PA (13 miles from Philadelphia, PA)
- 1 day ago
Essential Duties and Responsibilities: Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors. Maintains upbeat,...
The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent...
Client Advocate - Group Insurance
- Wayne, PA (14 miles from Philadelphia, PA)
- 2 hours ago
- Wayne, PA (14 miles from Philadelphia, PA)
- 2 hours ago
Who We Are NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance...
Pharmacy Customer Service Associate
- Sicklerville, NJ (18 miles from Philadelphia, PA)
- 3 hours ago
- Sicklerville, NJ (18 miles from Philadelphia, PA)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Healthcare Customer Service Representative - Remote
- Malvern, PA (20 miles from Philadelphia, PA)
- 3 hours ago
- Malvern, PA (20 miles from Philadelphia, PA)
- 3 hours ago
Job Overview:We are looking for a dedicated Customer Service Representative that handles phone inquiries related to benefits, eligibility, and claims for various healthcare plans....
Remote WorkCustomer Service Associate - Temporary
- Wilmington, DE (24 miles from Philadelphia, PA)
- 3 hours ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- North Wales, PA (17 miles from Philadelphia, PA)
- 3 hours ago
- North Wales, PA (17 miles from Philadelphia, PA)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Bensalem, PA (15 miles from Philadelphia, PA)
- 3 hours ago
- Bensalem, PA (15 miles from Philadelphia, PA)
- 3 hours ago
New Store Opening - Doylestown, PA - Early Spring 2025Address: 1745 South Easton Road Suite E1, Doylestown PA 18901Whole Foods Market Doylestown is set to be the first store located in Doylestown,...
Customer Service Representative
- Churchville, PA (18 miles from Philadelphia, PA)
- 3 hours ago
- Churchville, PA (18 miles from Philadelphia, PA)
- 3 hours ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential!...
Client Service Representative - Commercial Lines
- Blue Bell, PA (15 miles from Philadelphia, PA)
- 5 hours ago
- Blue Bell, PA (15 miles from Philadelphia, PA)
- 5 hours ago
We are currently seeking a Customer Service Representative to join our Commercial Lines group in the Blue Bell, PA office....
As a Customer Service Representative, you will play a key role in ensuring our clients receive the highest level of support and satisfaction....
Remote WorkOverview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with...
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Demographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Philadelphia, PA
Highest Education Level
Customer Service Representatives in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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