Call Center Representative Jobs in Pennsylvania
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote Call Center Agent positions - multiple positions and no experience needed Join our growing team! Does the following describe you? Personable, determined, and driven to make a difference. Do...
Remote WorkExciting Opportunity: Temporary Remote Customer Service Role! Looking to gain professional experience while working from the comfort of your home? Join us for an exciting new project! Position...
Call Center Representatives - FT- NEW STARTING RATE! Do you enjoy retailing but are looking to learn about the ecommerce side of the business? Then join our care center team today!...
Join Dynata's Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely! We are looking for talented bilingual call center survey agents to perform...
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology...
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Harrisburg, PA
- 3 days ago
- Harrisburg, PA
- 3 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Akkodis is seeking an Customer Service Representative for a 12+ Contract position with a client located in Canonsburg, PA Pay Range: $25/hr - $29/hr ( The rate may vary based on experience,...
Call Center Associate Work from Home $37-$40/HR + Bonuses
- Pittsburgh, PA
- 4 days ago
- Pittsburgh, PA
- 4 days ago
Now Hiring: Call Center Associate Full-Time Remote Position Pay: $37 - $40/hr + Performance Bonuses & Full Benefits We are looking for a **Remote Call Center Associate** to assist customers with...
Remote WorkNesco Resource is partnering with a local client here in Williamsport, PA for a Call Center Representative!...
Senior Contact Center Representative - Business Banking Support
- Harrisburg, PA
- 5 days ago
- Harrisburg, PA
- 5 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkAbout Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Train Onsite 4-5 Weeks at our Allentown, PA location: 7450 Tilghman Street Suite 100 Allentown, PA 18106 WORK AT HOME AFTER ONSITE TRAINING! PERKS: Opportunity for bonuses and raises based upon...
EZ Pass - Customer Service Representative Job Description Payrate: 18/Hr Shifts: Monday-Friday, all day shifts - hours will be communicated by OPM Holiday Pay PTO (Paid Time Off) Accrual...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pennsylvania
Highest Education Level
Call Center Representatives in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Call Center Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Events
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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