Call Center Representative Jobs in Pennsylvania
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Nesco Resource is partnering with a local client here in Williamsport, PA for a Call Center Representative!...
Job Type Part-time Description This is not a remote position. It is based in the Allentown, PA area. People First is looking for representatives to join our team! This individual will assist new...
Customer Service Representative Location: Harrisburg, PA Pay Rate: $17 - $18/hr Shift: Monday - Friday, Day Shift - Remote after 90 days depending on performance. 9:30 am - 6 pm is the primary...
Are you a natural communicator interested in either starting or continuing your career in sales? Do you thrive in an environment where you can make an impact every day? We're looking for...
Key Requirements: Minimum 1 year of customer service experience (call center experience is a plus) Computer proficiency and data entry skills High School Diploma or GED (verification required) Reliable...
Drug Testing Call Center Rep - 2nd Shift Vertical Screen Inc. - 2.8 Warminster, PA Job Details Full-time $15 an hour 1 day ago Benefits Paid training Paid holidays Health insurance Dental...
Mid Penn Bank is actively seeking a Call Center Representative to join our team in either Harrisburg, Halifax, or Pottsville....
Remote WorkResponsibilities Clarion Psychiatric Center offers inpatient treatment for adults with moderate to severe psychiatric problems, inpatient crisis stabilization for children and adolescents, and a...
Job Title: Technical Service Representative Job Description Resolves technical product performance issues by diagnosing the source of difficulties and troubleshooting problems on HVAC equipment....
Client Support Specialist/Relationship Management (Hybrid 2 days Onsite)
- Harrisburg, PA
- 10 days ago
- Harrisburg, PA
- 10 days ago
State of PA - Client Support Specialist/Relationship Management - 742095 (Local Only/Hybrid 2 days Onsite) Initial interview is virtual via Teams and follow up is on site. Key Skills: Relationship...
Chewy Pharmacy is hiring with starting wages up to $17.75 per hour JOB SUMMARY: Chewy, the fastest growing licensed pharmacy e-commerce retail business in the market today, is seeking Full-Time...
Train Onsite 4-5 Weeks at our Allentown, PA location: 7450 Tilghman Street Suite 100 Allentown, PA 18106 WORK AT HOME AFTER ONSITE TRAINING! PERKS: Opportunity for bonuses and raises based upon...
Flynn's is searching for a full-time Call Center Operator at our Corporate office performing duties that include but are not limited to: Answer incoming sales calls, Monitor all E-Commerce orders, Back...
Would you like a new opportunity with weekly pay? Did we mention holiday pay and paid time off benefits? We are looking for call center customer service representatives to join our team in...
Client Support Specialist at Education Management Solutions Wayne, Pennsylvania, United States A market leader in integrated technology ecosystems for healthcare training is Education Management...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pennsylvania
Highest Education Level
Call Center Representatives in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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