Call Center Manager Jobs
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Retail Customer Service Coordinator Full time HomeSense-Barrie ParkPlace
- Barrie, ON
- 15 hours ago
- Barrie, ON
- 15 hours ago
Homesense At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
management program to improve agent performance/accuracy and customer satisfaction Manages cost savings initiatives, executes associated plans, and meets targets Develops presentations, summarized...
Patient Recruitment Call Center Manager Job Description The Manager of the Patient Engagement and Recruitment Call Center (PERC) plays a pivotal role in overseeing the operational excellence of the...
Patient Recruitment Call Center Manager Job Description The Manager of the Patient Engagement and Recruitment Call Center (PERC) plays a pivotal role in overseeing the operational excellence of the...
Store - DFW-PLANO/HWY 121, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Are you a people-first leader with a passion for delivering excellent customer service? Do you thrive in a fast-paced call center environment where team success is your top priority? We re looking...
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply...
Job Title: Director of Call Center Operations Work Place Flexibility: Onsite Legal Entity: Entergy Services, LLC Job Summary/Purpose The Director of Call Center Operations is responsible for...
Call Center Supervisor **Location:** Bryan, Tx **Job Type:** Full-Time Job Summary : The Call Center Supervisor is responsible for overseeing and managing the dispatching team, ensuring that...
DAY TO DAY Handle escalated complex customer situations within the boundaries and rules set by our client and Harris & Harris Call Center Management Organize and direct the daily activities of up to...
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Strong understanding of call center management industry standards. Public and private sector healthcare experience and/or involvement in providing services to government or commercial programs....
Call center experience, KPI and performance tracking and team lead or supervisor experience will be keys to success in this growing, stable organization....
Call Center Supervisor, Day Shift, Germantown Cardiac Associates
- Germantown, MD
- 1 day ago
- Germantown, MD
- 1 day ago
Cardiac Associates - Germantown If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire an experienced...
Coordinates appointment reminders calls....
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs Nationwide
Highest Education Level
Call Center Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Care Coordination
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Expediting
- Workforce Management
- Call Center Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Team Leading
- Liaison
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- Conflict Resolution
- High School Diploma
- Military Background
- Process Improvement
- Implementation
- Driving
- Punctual
- Written Communication
- Investigation
- Typing
- Mentoring
- Employee Development
- Multitasking
- Collaboration
- Sales
- Coaching
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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