Call Center Manager Jobs
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
More Information about this Job: Call Center Manager Nurse Navigation NURSE NAVIGATION: PATIENT FOCUSED; CUSTOMER CENTERED; CAREGIVER INSPIRED The Nurse Navigation programs mission is focused on improving...
Retail - Customer Experience Manager, Part Time, 317/9811 King of Prussia
- King of Prussia, PA
- 3 hours ago
- King of Prussia, PA
- 3 hours ago
Store - PHI-KING OF PRUSSIA, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and...
Work Location: Marlton, New Jersey, United States of America Hours: 40 Pay Details: $86,840 - $130,000 USD TD is committed to providing fair and equitable compensation opportunities to all...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
This position requires a strong leader with experience in call center management, a strategic mindset, and a deep understanding of remote team dynamics....
Job Description: Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance...
Remote WorkWhat You'll Do: As our Call Center Manager, you'll play a dual role that's vital to our success....
WM Customer Experience Supervisor in Phoenix , Arizona As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color,...
We have partnered with a growing manufacturing company who is looking for an experienced Call Center Manager....
O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps are designed to enhance the...
ZARA CX Supervisor Our CX supervisors assists and support the Store manager and Department manager in the training and successful Implementation of Customer experience project, across the store....
A well-known, believe-in its employee's company is currently seeking a full-time Call Center Manager....
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs Nationwide
Highest Education Level
Call Center Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Leadership Development
- People Management
- Relationship Management
- Cashier Skills
- Customer Relations
- Interviewing
- Listening
- Retail
- Staffing
- High School Diploma
- Military Background
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Microsoft Office
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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