Call Center Manager Jobs in Pennsylvania
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Retail - Customer Experience Manager, Part Time, 317/9811 King of Prussia
- King of Prussia, PA
- 8 hours ago
- King of Prussia, PA
- 8 hours ago
Store - PHI-KING OF PRUSSIA, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
WM Customer Experience Supervisor in Harrisburg , Pennsylvania As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race,...
Purpose: Under direct supervision, provide personal customer service to all UPMC Presbyterian Shadyside patrons in a manner consistent with the hospital's policy of service excellence and the...
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
Lincoln Financial Group Retirement Plan Call Center Supervisor in Harrisburg , Pennsylvania Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work...
Remote WorkStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
PeopleShare is currently recruiting for a Call Center Lead! Join our team to make an impact in customer service and lead a team dedicated to excellence! Apply today to take the next step in your...
Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70...
Customer Experience Supervisor I - Viewmont Mall
- Scranton, PA
- 30+ days ago
- Scranton, PA
- 30+ days ago
Customer Experience Supervisor I - Viewmont Mall Location: Scranton, PA, United States - Viewmont Mall 80 Viewmont Mall Job ID: 1104406 Store Hourly Positions Job Type: Full-Time Date Updated: Jan...
Customer Experience Supervisor I - Uniontown Mall
- Uniontown, PA
- 90+ days ago
- Uniontown, PA
- 90+ days ago
Customer Experience Supervisor I - Uniontown Mall Location: Uniontown, PA, United States - Uniontown Mall 1000 Mall Run Rd Job ID: 1113728 Store Hourly Positions Job Type: Full-Time Date Updated:...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Pennsylvania
Highest Education Level
Call Center Managers in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »