Call Center Manager Jobs in New York
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc....
The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other...
Strong understanding of call center management industry standards. Public and private sector healthcare experience and/or involvement in providing services to government or commercial programs....
Coordinates appointment reminders calls....
General Purpose The Call Center Manager will lead and manage multiple call center client engagements, overseeing a team of call center representatives and supervisors (working remotely)....
Provide real-time agent coaching and feedback through call monitoring, performance reports, and one-on-one coaching sessions to enhance job knowledge, customer service skills,sales and efficiency....
Our busy Call Center, located at our Port Jefferson Station store, is in need of a Lead for the Department. The Call Center Lead will be responsible for overseeing the Catering Call Center team,...
Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc....
General information Job Title JFK Customer Experience Supervisor - On-Call Date Friday, March 28, 2025 City Jamaica State New York Base Pay Rate: $ 21.82 Full/Part Time Part Time Exempt or...
Location : Amherst Center - hybrid after 6 months (2 days in-office) Schedule : Open availability required 8:30AM-9PM EST Monday-Friday --- Overview: This position is the first level of management...
Role Overview: The Call Center Manager will drive team performance, coach, and empower Customer Service Representatives to deliver high-quality service....
Remote Contact Center Supervisor - French-speaking
- New York, NY
- 30+ days ago
- New York, NY
- 30+ days ago
What we're seeking High School Diploma or equivalent 3-5 years of call center experience Written and verbal French and English proficiency 1+ year of experience as a call center team leader or supervisor...
Remote WorkASM Research, An Accenture Federal Services Company Contact Center Supervisor - SME in Albany , New York Responsible for supervising direct reports who provide assistance, services, resources,...
PATIENT CALL CENTER COORDINATOR WHO WE’RE LOOKING FOR Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP,...
Livingston Associates has partnered with a local company who is looking to add a call center manager to their team!...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in New York
Highest Education Level
Call Center Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Expediting
- Call Center Management
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Onboarding
- Liaison
- Team Leading
- Health Care
- Referrals
- General Office Duties
- Listening
- Telephone Skills
- Staffing
- Retail
- Conflict Resolution
- High School Diploma
- Military Background
- Implementation
- Driving
- Verbal Communication
- Investigation
- Typing
- Mentoring
- Collaboration
- Employee Development
- Multitasking
- Coaching
- Sales
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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