Call Center Manager Jobs in Melville, NY
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Contact Center Supervisor- Quality Assurance
- Stamford, CT (19 miles from Melville, NY)
- 3 days ago
- Stamford, CT (19 miles from Melville, NY)
- 3 days ago
Contact Center Supervisor- Quality Assurance 3.7 3.7 out of 5 stars Stamford, CT Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an...
Call Center Operations Supervisor - Evening/Overnight Shifts
- Melville, NY
- 60+ days ago
- Melville, NY
- 60+ days ago
The Supervisor Operations Center (Call Center) is responsible for the overall maintenance and supervision of the Operations Center office, assuring that all client crew accommodations are...
Customer Experience Supervisor
- Stewart Manor, NY (12 miles from Melville, NY)
- 60+ days ago
- Stewart Manor, NY (12 miles from Melville, NY)
- 60+ days ago
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an...
Demographic Data for Melville, NY
Moving to Melville, NY? Find some basic demographic data about Melville, NY below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Melville, NY
Highest Education Level
Call Center Managers in Melville, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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