Call Center Representative Jobs in Melville, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Work Setting: Hybrid opportunity in NY - Must be able to reliably commute to Melville, NY. Sheer Science is seeking to hire a high energy and results driven Customer Experience Rep, with...
Remote WorkCustomer Service Call Center Operator (Per Diem)
- Darien, CT (20 miles from Melville, NY)
- 7 days ago
- Darien, CT (20 miles from Melville, NY)
- 7 days ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Call Center Representative Location: Melville, NY (onsite NOT remote) Schedule: Monday-Friday 9AM-5PM full time Job Description: We are seeking a dedicated and detail-oriented individual to join our...
- Port Jefferson Station, NY (20 miles from Melville, NY)
- 17 days ago
- Port Jefferson Station, NY (20 miles from Melville, NY)
- 17 days ago
Summary The Call Center Representative will be responsible for managing heavy phones with excellent customer service provided....
Call Center Representative-VIVO Pharmacy
- New Hyde Park, NY (14 miles from Melville, NY)
- 19 days ago
- New Hyde Park, NY (14 miles from Melville, NY)
- 19 days ago
Job Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...
- Huntington, NY (6 miles from Melville, NY)
- 19 days ago
- Huntington, NY (6 miles from Melville, NY)
- 19 days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
- Huntington, NY (6 miles from Melville, NY)
- 19 days ago
- Huntington, NY (6 miles from Melville, NY)
- 19 days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
- Hauppauge, NY (12 miles from Melville, NY)
- 90+ days ago
- Hauppauge, NY (12 miles from Melville, NY)
- 90+ days ago
Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of...
- Huntington, NY (6 miles from Melville, NY)
- 90+ days ago
- Huntington, NY (6 miles from Melville, NY)
- 90+ days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
Demographic Data for Melville, NY
Moving to Melville, NY? Find some basic demographic data about Melville, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Melville, NY
Highest Education Level
Call Center Representatives in Melville, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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