Call Center Manager Jobs in Illinois
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
WM Customer Experience Supervisor in Springfield , Illinois As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color,...
We have partnered with a growing manufacturing company who is looking for an experienced Call Center Manager....
Lincoln Financial Group Retirement Plan Call Center Supervisor in Springfield , Illinois Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at...
Remote WorkStore - CHI-GURNEE, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Supervisor, Call Center- Access Management Operations
- Downers Grove, IL
- 14 days ago
- Downers Grove, IL
- 14 days ago
Overview The Access Management - Call Center Operations Supervisor will oversee day-to-day operations of patient referral intake process and all Access Management Agents, including daily contact...
As a family company, we serve people and communities. When you work at Meijer, youre provided with career and community opportunities centered around leadership, personal growth and development....
Identifies team issues and concerns and suggests their resolution to Call Center Manager....
Retail Customer Experience Supervisor - Full Time
- Homewood, IL
- 30+ days ago
- Homewood, IL
- 30+ days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the...
management ensuring timely and accurate scheduling and responding to real time changes Utilize data and analytics to generate insights, track key performance indicators (KPIs), and prepare regular...
Job Details Job Location : Chicago, IL Position Type : Full Time Education Level : 4 Year Degree Salary Range : $62,000.00 - $62,000.00 Salary Travel Percentage : None Job Shift : Day Job Category...
Remote WorkJob Details Job Location : Chicago, IL Position Type : Full Time Education Level : 2 Year Degree Salary Range : $62,000.00 - $62,000.00 Salary/year Travel Percentage : None Job Shift : Any Job...
Remote WorkCustomer Experience Supervisor I - Golf Mill S/C Location: Niles, IL, United States - Golf Mill S/C 220 Golf Mill Ctr Job ID: 1104402 Store Hourly Positions Job Type: Full-Time Date Updated: Dec...
TimeGurnee IL. Retail Customer Experience Manager Part
- Gurnee, IL
- 60+ days ago
- Gurnee, IL
- 60+ days ago
Store - CHI-GURNEE, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Experience Supervisor I - Northwoods Shopg Ctr
- Peoria, IL
- 90+ days ago
- Peoria, IL
- 90+ days ago
Customer Experience Supervisor I - Northwoods Shopg Ctr Location: Peoria, IL, United States - Northwoods Shopg Ctr 2200 W War Memorial Dr Ste 997 Job ID: 1113613 Store Hourly Positions Job Type:...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Illinois
Highest Education Level
Call Center Managers in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »