Call Center Representative Jobs in Illinois
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
center experience can be beneficial, but not required PHYSICAL DEMANDS & WORK ENVIRONMENT While performing the duties of this job, the employee is regularly required to talk and hear, and use hands...
Remote WorkAbout Wheaton Eye Clinic Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the...
at First Chicago Insurance in Bedford Park, Illinois, United States Job Description The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will...
CALL CENTER REPRESENTATIVE - OVERNIGHT SHIFT - REMOTE Chicago, ILLINOIS JOB REFERENCE ID: 25-03138 JOB TYPE: Contract LOCATION: Chicago, ILLINOIS PAY RATE: $21.0 - $23.0 POST DATE: March 6, 2025 : Call...
Remote WorkQUALIFICATIONS: High School diploma or equivalent required; Must be able to speak English clearly and professionally; 1 to 2 years call center experience preferred; 1 to 2 years customer service experience...
Customer Care Associate - GROWMARK, Inc. - Bloomin
- Bloomington, IL
- 5 days ago
- Bloomington, IL
- 5 days ago
Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that...
Client Support Specialist (IT Desktop Support)
- Des Plaines, IL
- 6 days ago
- Des Plaines, IL
- 6 days ago
M MC Group is hiring for a Client Support Specialist for our client in Rosemont, IL! Contract: Contract to Hire Start: ASAP Shift: M-F 8AM-5PM Pay: $25-37/hr DOE Location: Higgins Rd, Rosemont, IL...
Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...
Inbound Call Center Representative Job Description Patient Services Inbound Representative (Chicago, IL) Bring your passion for making a meaningful difference in people's lives to the forefront in this...
About Us Accel Entertainment partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting...
Contact Center Representative Location Oak Brook, Illinois Internal candidates apply by March 7, 2025 INTRODUCTION The Illinois Municipal Retirement Fund (IMRF) provides death, disability, and...
KBI - Call Center Representative At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet....
The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate...
at Movado Group, Inc. in Chicago, Illinois, United States Job Description At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do....
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Illinois
Highest Education Level
Call Center Representatives in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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