Customer Service Representative Jobs in Illinois
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Unit Assistant / Customer Service Liaison - Methodist Oncology
- Peoria, IL
- 1 hour ago
- Peoria, IL
- 1 hour ago
Overview The Customer Service Liaison (CSL) is a member of the healthcare team who is responsible for performing a variety of integral activities and assisting the unit nursing leadership team to...
Customer Service Representative - Patient Registration
- Schaumburg, IL
- 1 hour ago
- Schaumburg, IL
- 1 hour ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the...
Remote WorkB2B Customer Care Specialist (Industrial Supply/Manufacturing products)
- Schaumburg, IL
- 4 hours ago
- Schaumburg, IL
- 4 hours ago
center Experience with ERP systems Attention to detail...
Retail Loss Prevention Customer Service Associate II
- Springfield, IL
- 8 hours ago
- Springfield, IL
- 8 hours ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Id : 74021, Title : Manager, Sales and Customer Service, Category : Stores, RequisitionType : Professional, JobGrade : null, RequisitionId : ...750, ExternalPostedStartDate : 2025-04-16T11:46:02...
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Store 4701313: 205 W First Dr, Decatur, Illinois 62521 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Illinois State Fair Seasonal Worker - Customer Service
- Springfield, IL
- 11 hours ago
- Springfield, IL
- 11 hours ago
Agency: Department of Agriculture Class Title: CONSERVATION/HISTORIC PRESER WKR - 09317 Skill Option: None Bilingual Option: None Closing Date/Time: 08/10/2025 Salary: $18.81 Job Type: Hourly...
Customer Service Specialist Trainee (REVENUE TAX SPECIALIST TRAINEE) UMP
- Rockford, IL
- 11 hours ago
- Rockford, IL
- 11 hours ago
Job Requisition ID: 45932 Closing Date/Time: 04/28/2025; 11:59PM Agency: Department of Revenue Class Title: REVENUE TAX SPECIALIST TRAINEE - 38575 Skill Option: UMP Certificate Bilingual Option:...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Illinois
Highest Education Level
Customer Service Representatives in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Baking
- Customer Support
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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