Customer Service Analyst Jobs in Illinois
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Senior Client Experience Analyst, NPS
- Elk Grove Village, IL
- 3 days ago
- Elk Grove Village, IL
- 3 days ago
ADP is hiring an Senior Client Experience Analyst to support our NPS Insights and Operations by applying analytical, technical, and data skills to support projects and deep dives to drive HROs...
Summary Ensure the efficient processing of all financial transactions including but not limited to loans, time deposits, foreign exchange, funds transfer, etc. in accordance with the established...
ACERTUS is an automotive logistics company that offers a portfolio of services that span across the vehicle lifecycle. As an ACERTUS Customer Support Analyst Intern, you will learn all facets of...
Client Support Analyst will provide complete client support services to a diverse client base. This individual will be a key contributor to providing our client accounts support services through...
Job Description Job Summary: The Senior Client Support Analyst serves as a trusted advisor to clients, managing high-value accounts and driving strategic projects. We are looking for expertise in...
Remote WorkCompany Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industriesa status we earned over decades of deep partnership with clients to...
7188 - Springfield - 2531 Chuckwagon Drive, Springfield, Illinois, 62711 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
MEDHOST is seeking a Customer Support Analyst to provide application support to customers. This role involves answering complex questions about our products, investigating issues, and ensuring...
We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low...
Dir Business Data Analysis - GA06AE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every...
The Group : Morningstar Indexes delivers innovative indexing solutions, empowering investors to measure and benchmark global markets and asset classes. With a focus on equity, bond, and asset...
TELUS Agriculture & Consumer Goods Customer Support Analyst - Consumer Goods Industry in Remote , Illinois TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team...
Remote WorkTELUS Agriculture & Consumer Goods Senior Customer Support Analyst - Consumer Goods Industry in Remote , Illinois TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our...
Remote WorkStaff Customer Experience Analyst Company: GoTo Location: Springfield, IL Date Posted: 2/25/25, 5:52 AM Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At...
Customer Support Analyst - 2nd Shift (Remote)
- Springfield, IL
- 45+ days ago
- Springfield, IL
- 45+ days ago
Date Posted: 2025-02-18 Country: United States of America Location: HIL99: Field Office Remote Location, Remote City, IL, 62701 USA Position Role Type: Unspecified Joining Collins Aerospace isn't...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Illinois
Highest Education Level
Customer Service Analysts in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- SQL Server Reporting Services
- SQL Server Integration Services
- Statistical Analysis System
- Client Support
- Hardware Support
- Team Foundation Server
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Customer Retention
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Administrative Skills
- Billing
- Finance
- Retail
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Reporting
- Data Analysis
- Filing
- Sales
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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