Customer Service Analyst Jobs in Illinois
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Job Summary: We are looking for a customer oriented professional who can take on the responsibility of providing Tier I software application support for the equivant case management system(s) and...
Join our innovative team and make a significant impact by delivering cutting-edge client solutions in a high-visibility role. This opportunity offers unparalleled career growth and skill...
6164 - Joliet - 1700 IL Route 59, Joliet, Illinois, 60586 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
TELUS Agriculture & Consumer Goods Customer Support Analyst - Consumer Goods Industry in Remote , Illinois TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team...
Remote WorkTELUS Agriculture & Consumer Goods Senior Customer Support Analyst - Consumer Goods Industry in Remote , Illinois TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our...
Remote WorkBusiness Analyst Customer Service Location: North America - New York, Los Angeles, Seattle, Chicago Type: Full-time/permanent Who You Are: The mission of the Data and Analytics team at Getty...
Staff Customer Experience Analyst Company: GoTo Location: Springfield, IL Date Posted: 2/25/25, 5:52 AM Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At...
Experienced Consultant, Customer Service StrategyNew
- Chicago, IL
- 13 days ago
- Chicago, IL
- 13 days ago
Experienced Consultant, Customer Service Strategy Chicago motivated Service Strategy consultant to join our team as an Experienced Consultant within our Technology & Experience practice. In this...
Customer Support Analyst - 2nd Shift (Remote)
- Springfield, IL
- 18 days ago
- Springfield, IL
- 18 days ago
Date Posted: 2025-02-18 Country: United States of America Location: HIL99: Field Office Remote Location, Remote City, IL, 62701 USA Position Role Type: Unspecified Joining Collins Aerospace isn't...
Senior Customer Support Analyst - 2nd Shift (Remote)
- Springfield, IL
- 18 days ago
- Springfield, IL
- 18 days ago
Date Posted: 2025-02-18 Country: United States of America Location: HIL99: Field Office Remote Location, Remote City, IL, 62701 USA Position Role Type: Unspecified Joining Collins Aerospace isn't...
MEDHOST is seeking a Customer Support Analyst to provide application support to customers. This role involves answering complex questions about our products, investigating issues, and ensuring...
at Information Resources, Inc DBA Circana Inc in Chicago, Illinois, United States Job Description Retail Client Service Manager (14) Let's be unstoppable together! At Circana, we are fueled by our...
Date Posted: 2025-02-07 Country: United States of America Location: A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA Position Role Type: Remote Joining Collins Aerospace...
at Information Resources, Inc DBA Circana Inc in Chicago, Illinois, United States Job Description Let's be unstoppable together! At Circana, we are fueled by our passion for continuous learning...
Customer Service Analyst Pearson - 3.7 Springfield, IL Job Details Full-time $55,000 - $58,000 a year 7 hours ago Qualifications Oracle Collaboration with sales Customer service Salesforce ERP systems...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Illinois
Highest Education Level
Customer Service Analysts in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Customer Satisfaction
- Scheduling Appointments
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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