Call Center Manager Jobs in Florida
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Proficiency in call center software, CRM systems, and workforce management tools. Excellent verbal and written communication skills....
Remote WorkWM Customer Experience Supervisor in Tallahassee , Florida As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color,...
Store - BRADENTON, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Operations Manager, Safety & Training Manager, Call Center Manager - Florida (Future Business)
- FL
- 3 days ago
- FL
- 3 days ago
Operations Manager, Safety & Training Manager, Call Center Manager - Florida (Future Business) Job Category: Transportation Requisition Number: OPERA004590 Posting Details Posted: March 7, 2025 Full-Time...
Lincoln Financial Group Retirement Plan Call Center Supervisor in Tallahassee , Florida Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at...
Remote WorkCare Navigation Center Coordinator Call Center
- Jacksonville, FL
- 4 days ago
- Jacksonville, FL
- 4 days ago
Jacksonville, FL 32257Under the direction of the Care Navigation Center Manager, the Care Navigation Center (CNC) Coordinator provides support guiding incoming Community Hospice and Palliative...
Certification in call center management or related field (optional, but a plus)....
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner...
Customer Experience Supervisor I - Citrus Park Mall Location: Tampa, FL, United States - Citrus Park Mall 8102 Citrus Park Town Ctr Job ID: 1113756 Store Hourly Positions Job Type: Full-Time Date...
CALL CENTER SUPERVISOR - MIRAMAR, FLORIDA Salary Range: $60,000-65000 per year depending upon experience and education. First State Bank of the Florida Keys is a customer-focused bank with a long...
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience Review the performance of staff, identifying training needs and partnering with internal...
The Call Center Manager is responsible for overseeing the daily operations of a high volume Customer Service Center (CSC) providing expertise and customer service support to Members and Beneficiaries...
Customer Experience Supervisor I - Dadeland Mall Location: Miami, FL, United States - Dadeland Mall 7201 N Kendall Dr Job ID: 1104537 Store Hourly Positions Job Type: Full-Time Date Updated: Feb...
Address and resolve team members' internal concerns and questions, escalate these to the Call Center Manager to assure prompt resolution....
Call Center Supervisor - Jacksonville, FL or Omaha, NE
- Jacksonville, FL
- 45+ days ago
- Jacksonville, FL
- 45+ days ago
Call Center Supervisor Location: Jacksonville, FL and/or Omaha, NE – In Office Position Company: Stillwater Insurance Group Are you a seasoned professional with a passion for customer service and...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Florida
Highest Education Level
Call Center Managers in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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