Call Center Manager Jobs in California
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
What You'll Do: As our Call Center Manager, you'll play a dual role that's vital to our success....
WM Customer Experience Supervisor in Sacramento , California As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race,...
A well-known, believe-in its employee's company is currently seeking a full-time Call Center Manager....
Lincoln Financial Group Retirement Plan Call Center Supervisor in Sacramento , California Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at...
Remote WorkCustomer Experience Supervisor I - Antelope Valley Mall
- Palmdale, CA
- 3 days ago
- Palmdale, CA
- 3 days ago
Customer Experience Supervisor I - Antelope Valley Mall Location: Palmdale, CA, United States - Antelope Valley Mall 1131 W Rancho Vista Blvd Job ID: 1104567 Store Hourly Positions Job Type:...
Qualifications Associates degree in business administration, Communications, or a related field. 5+ years of experience in call center management or customer service, with at least 2 years in a leadership...
Position Overview: We are hiring a full-time Office Assistant / Call Center Manager to help oversee office operations, manage customer interactions, and coordinate appointment scheduling....
Gi Group SpA, Agenzia per il Lavoro (Aut. Min. 26/11/04 Prot. n. 1101-SG) ricerca per per ampliamento dell'organico di azienda cliente operante nel settore Contact center: TEAM LEADER CALL CENTER...
Provider Call Center Lead - West Sacramento, CA - Remote
- West Sacramento, CA
- 16 days ago
- West Sacramento, CA
- 16 days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll...
Remote WorkCall Center Coordinator Cardiology (Bilingual Spanish), Full-Time, Days
- Los Angeles, CA
- 18 days ago
- Los Angeles, CA
- 18 days ago
Under the direction of Cardiology - Wilshire Management, the Call Center Coordinator performs all tasks related to patient scheduling and pre-registration in an efficient, accurate and hospitable...
management....
Qualifications & Skills 3+ years of experience in call center management, sales leadership, or hospitality reservations....
Work Experience: Minimum of 1-year Call-Center experience in a clinic or healthcare environment, preferred....
Supervisor Call Center - SRS Copley - Day Shift - Full Time
- San Diego, CA
- 25 days ago
- San Diego, CA
- 25 days ago
Knowledge of call center principles and operations including technology such as Automatic call Distribution Systems, Workforce Management and call recording systems....
We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital Manager, the Client Service Supervisor...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in California
Highest Education Level
Call Center Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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