Call Center Representative Jobs in California
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist in Torrance, CA to Gather, anlyz, & interpret data from to idntfy trends, patterns, insights, utilizing stat'l techniques & data visualization tools; Dvlp innovative &...
POSITION SUMMARY The Contact Center Agent is responsible for achieving goals by recruiting new, current, and past donors and scheduling them to donate at an in-center location or area blood drive....
Payroll Title: HOSP AST 3 PD Department: Faculty Practice Care Nav Hub Hiring Pay Scale $32.99 / Hour Worksite: Lightwave Avenue Appointment Type: Per Diem Appointment Percent: 20% Union: EX...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- San Fernando, CA
- 23 hours ago
- San Fernando, CA
- 23 hours ago
POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to...
CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- San Fernando, CA
- 23 hours ago
- San Fernando, CA
- 23 hours ago
POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for full-time and part-time customer service representatives to support inbound projects for a wide variety...
Capgemini Government Solutions (CGS) LLC is seeking highly motivated and experienced Customer Service/ Call Center Agent (Bilingual Spanish) to join our team in Irvine, California to support our...
Licensed Client Support Role Location: [San Francisco or Walnut Creek] Salary: Commensurate with experience, approximately $60,000 per year plus potential bonuses About Us: Financial Planning Firm...
Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional...
Planned Parenthood Northern California (PPNorCal) is seeking a Contact Center Representative I for our Concord call center. This role is full-time, 40 hours per week. PPNorCal provides a...
CALL CENTER REPRESENTATIVES Location: Cypress, California Type: Contract Job #80151 APR has been engaged to identify a hardworking Call Center Representative for one of our biggest clients in the automotive...
Contact Center Agent (Redwood City, CA) This position requires you to work 100% onsite at corporate HQ located in Redwood City, CA for the first 90 days during training period * Summary: Customer...
ACHC is a Federally Qualified Health Center and has licensed primary care clinics. We provide Family Medicine and Dental Care, with additional specialists in Behavioral Health, Chiropractic,...
Call Center Representative Onsite San Antonio, TX $15.00 HR Great Benefits?and Incentives Paid Training!...
Maxim Healthcare Services is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants ability to manage their care, and provide...
We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in California
Highest Education Level
Call Center Representatives in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »