Customer Service Analyst Jobs in California
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Computer Client Support Analyst, Asc Job ID: 25-06974 Location: Sacramento, CA Duration: 03 Months On W2 Contract TOP THINGS: Microsoft Intune and MS Authenticator Customer service/client support...
Computer Client Support Analyst Sacramento, CA (100% Remote) 3 months+ Contract **TYPING TEST MUST STILL BE INCLUDED** ***OPEN TO BOTH LOCAL AND NON-LOCAL including Out of State Candidates*****...
Agile1)Computer Client Support Analyst, Asc Sacramento, CA - Can work Full Remote 3 Months Pay Rate $20/hr ****OPEN TO BOTH LOCAL AND NON-LOCAL including Out of State Candidates***** 100% remote...
6104 - Pleasant Hill - 77 Chilpancingo Parkway, Pleasant Hill, California, 94523 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
JobID: 210598611 Category: Client Service Delivery JobSchedule: Full time Posted Date: 2025-03-07T22:25:01+00:00 JobShift: Day Base Pay/Salary: Brooklyn,NY $66,300.00-$87,000.00; Pasadena,CA...
Payroll Title: TRAINER 3 Department: Business & Financial Services Hiring Pay Scale $69,500 - $83,500/ Annually Worksite: Torrey Pines Center South Appointment Type: Contract Appointment Percent:...
Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? U.S. Legal Support seeks a Client Support Analyst that...
PDS Defense Customer Service Analyst 1 in Palmdale , California Call Center/Customer Service Customer Service Analyst 1 Palmdale, CA Posted: 2/25/2025 Job Description Job ID#: 210194 Job Category: Call...
and Duties This position supports the California Department of Public Healths (CDPH) mission and strategic plan by advancing the health and well-being of Californias diverse people and...
GoTo Staff Customer Experience Analyst in Sacramento , California Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At GoTo, we're passionate about making...
center experience) iOS (iPhone, iPad) application support and troubleshooting Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device Driven to help and support clients...
THE POSITION: The job of Client Support Analyst is done for the purpose/s of providing training, client support and analysis for the implementation and operation of student demographic, financial,...
Familiarity with website analytics like Google Analytics and Content Square, or similar Strong public speaking and presentation skills A proactive and curious attitude with a willingness to learn and...
Lead Analyst - Customer Service locations Estados Unidos, Connecticut, Orange posted on Publicado hace 4 dias time left to apply Fecha final: 15 de marzo de 2025 (Quedan 23 dias para realizar la...
6104 - Pleasant Hill - 77 Chilpancingo Parkway, Pleasant Hill, California, 94523 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in California
Highest Education Level
Customer Service Analysts in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Customer Satisfaction
- Scheduling Appointments
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »