Customer Service Trainer Jobs in Wisconsin
A Customer Service Trainer plays a pivotal role in the customer service industry by providing training and development programs to customer service staff. Their primary responsibilities include developing customer service training programs, conducting workshops and simulations, and monitoring the performance of customer service staff. They ensure that the customer service team has all the necessary skills to effectively handle customer queries and complaints. They also play a significant role in enhancing the organization's customer service standards.
Important skills for a Customer Service Trainer include excellent communication and interpersonal skills, problem-solving abilities, and a deep understanding of the organization's offerings and customer service strategies. They should be certified in Training and Development or a similar field, and have a thorough knowledge of customer service software, databases, and CRM tools. Prior roles before becoming a Customer Service Trainer can include positions such as Customer Service Representative, Customer Service Supervisor and Customer Service Manager.
Senior Customer Service Trainer Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you passionate about training and developing people to grow their skills?...
Demographic Data for Wisconsin
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Customer Service Trainer Online Courses and Training Opportunities
Salary for Customer Service Trainer Jobs in Wisconsin
Highest Education Level
Customer Service Trainers in Wisconsin offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Trainer position
- Americans With Disabilities Act (ADA) Certified
- Presentation
- Process Management
- Claims Processing
- Drug Testing
- Compensation and Benefits
- Long-Term Disability
- Call Center Experience
- New Hire Training
- People Oriented
- Claims
- Shipping
- Resolution
- Enterprise Resource Planning
- Customer Satisfaction
- Onboarding
- Accounts Receivable
- Liaison
- Packaging
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- Driving
- Investigation
- Microsoft Outlook
- Written Communication
- Mentoring
- Coaching
- Documentation
- Collaboration
- Spanish
- Reporting
- Team Building
- Bachelor's Degree
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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