Customer Service Trainer Jobs
A Customer Service Trainer plays a pivotal role in the customer service industry by providing training and development programs to customer service staff. Their primary responsibilities include developing customer service training programs, conducting workshops and simulations, and monitoring the performance of customer service staff. They ensure that the customer service team has all the necessary skills to effectively handle customer queries and complaints. They also play a significant role in enhancing the organization's customer service standards.
Important skills for a Customer Service Trainer include excellent communication and interpersonal skills, problem-solving abilities, and a deep understanding of the organization's offerings and customer service strategies. They should be certified in Training and Development or a similar field, and have a thorough knowledge of customer service software, databases, and CRM tools. Prior roles before becoming a Customer Service Trainer can include positions such as Customer Service Representative, Customer Service Supervisor and Customer Service Manager.
Customer Support Training Specialist - Bank Operations
- Kansas City, MO
- 1 day ago
- Kansas City, MO
- 1 day ago
monitoring to identify knowledge gaps and opportunities for future training needs Provide Commerce culture and other organizational educational training Perform other duties as assigned Knowledge,...
Customer Service Trainer - Quality Assurance. Job in ANTIOCH, Tipton Gr8Jobs
- Antioch, TN
- 2 days ago
- Antioch, TN
- 2 days ago
The Quality Assurance Department Trainer facilitates, monitors, and records progress for Quality Assurance new hire training as well as continuing education for current team members by analyzing...
Customer Service Trainer - Quality Assurance. Job in Pleasant Hill Gr8Jobs
- Pleasant Hill, TN
- 2 days ago
- Pleasant Hill, TN
- 2 days ago
The Quality Assurance Department Trainer facilitates, monitors, and records progress for Quality Assurance new hire training as well as continuing education for current team members by analyzing...
DESCRIPTION TheCoachwill facilitate legal-age smokers and nicotine users who would otherwise continue to use or smoke to convert to smoke-free products (including heat-not-burn) that, while not...
Job Type Full-time Description Solutionreach is hiring for an Independent Customer Success Coach. ICS Coaches are responsible for ensuring the initial success and value delivery for new...
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample...
Remote WorkSenior Customer Service Trainer Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you passionate about training and developing people to grow their skills?...
The Customer Experience Trainer will be a dynamic and supportive leader for the Customer Experience department. This position will handle the initial onboarding and training of the newly hired...
Healthcare Customer Service Instructor Trocaire College - 3.7 Buffalo, NY Job Details Contract $1,000 a week 15 hours ago Qualifications Revenue cycle management Blackboard Customer service...
Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic...
We are seeking a Customer Service Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees. This is a full-time, remote role offering...
Remote WorkJob Summary The Quality Assurance Department Trainer facilitates, monitors, and records progress for Quality Assurance new hire training as well as continuing education for current team members by...
The Customer Service Trainer will create and implement a Training Roadmap for the Customer Service team and other support departments....
Customer Service Trainer (40 hours/week) Job ID: 261614 Work Type: FT Location: Lititz, PA, United States Description Penn Medicine is dedicated to our tripartite mission of providing the highest level...
Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of...
Customer Service Trainer Online Courses and Training Opportunities
Salary for Customer Service Trainer Jobs Nationwide
Highest Education Level
Customer Service Trainers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Trainer position
- Teaching
- Business Processes
- Americans With Disabilities Act (ADA) Certified
- Workforce Planning
- Process Management
- Curriculum Development
- Claims Processing
- Standard Operating Procedures
- Drug Testing
- Learning Management System
- Compensation and Benefits
- Key Performance Indicator
- Call Center Experience
- Escalation Management
- New Hire Training
- People Oriented
- Shipping
- Resolution
- Claims
- Enterprise Resource Planning
- Customer Satisfaction
- Accounts Receivable
- Onboarding
- Liaison
- Packaging
- Telephone Skills
- Collections
- Conflict Resolution
- Implementation
- Written Communication
- Investigation
- Microsoft Outlook
- Flexibility
- Documentation
- Mentoring
- Reporting
- Collaboration
- Sales
- Coaching
- Bachelor's Degree
- Microsoft PowerPoint
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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