Call Center Representative Jobs in Wisconsin
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
** Experience and Education: High school diploma orGED One to 3 years of similar or related experience One year of priorcustomer service experience is required Call center experience Financialindustry...
The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best....
Are you looking to be a critical member of a team and excel in telephone Customer Service? Then we have the perfect DIRECT HIRE Call Center Customer Service Representative position for you! Our...
Consumer Services Specialist (Call Center- start date of 4/7)
- Madison, WI
- 10 days ago
- Madison, WI
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Madison , Wisconsin We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
JOB REQUIREMENTS: Overview Experience a rewarding and fulfilling careerwith Mercyhealth. Mercyhealth is committed to offering our partners abest place to work. Our unique workplace Culture of...
Retail Call Center Associate 2230 S Ashland Ave, Green Bay, WI 54304, USA Req #55 Monday, February 17, 2025 Green Bay Packers Job Posting JOB SUMMARY: This position is responsible for servicing...
Call-Center Representative- USABLUEBOOK (Waukegan, IL)
- Pleasant Prairie, WI
- 25 days ago
- Pleasant Prairie, WI
- 25 days ago
Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...
At Childrens Wisconsin, we believe kids deserve the best. Childrens Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary...
Shipping Lead and Customer Care Associate Business Operations and Management $ 22 - $ 26 / Hour location_on Janesville, Wisconsin work_outline Contract/Temporary FOR JOB favorite_border JOB ON...
Working through multiples screens and up to 4 programs at a time Preferred Skills & Qualifications: 1+ years of call center experience Proficient on computers ( over 40 WPM)....
CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) GREEN BAY, WI, US 30+ days agoFULL-TIME
- Green Bay, WI
- 30+ days ago
- Green Bay, WI
- 30+ days ago
CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) FULL-TIME Ret Cust Svc - hourl GREEN BAY, WI, US 1 Attachments 30+ days ago Requisition ID: 2691 At Nicolet National Bank, our culture is based...
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Contact Center Representative - Part Time, West Bend-Downtown
- Waukesha, WI
- 45+ days ago
- Waukesha, WI
- 45+ days ago
Contact Center Representative - West Bend Downtown Office Job Description Westbury Bank has an opening for a full-time Contact Center Representative. This position is part of a team that builds...
Have 2-3 years of professional call center experience preferred. May require a life and health license, based on business unit requirements. Licensing should include Florida and Georgia states....
Prior customer facing or banking experience preferred, previous call center experience is a plus....
Demographic Data for Wisconsin
Moving to Wisconsin? Find some basic demographic data about Wisconsin below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Wisconsin
Highest Education Level
Call Center Representatives in Wisconsin offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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