Customer Service Representative Jobs in Appleton, WI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish) (Shared-Multiple locations)
- Oshkosh, WI (16 miles from Appleton, WI)
- 18 days ago
- Oshkosh, WI (16 miles from Appleton, WI)
- 18 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Automotive Customer Service Advisor Byrider is growing! Automotive Customer Service Advisor opening! Great work hours, pay, benefits & career growth! Automotive Customer Service Advisor Rewards:...
Customer Account Representative Who We Are At Get It Now!, we believe in making home shopping simple, convenient, and accessible for everyone. We put the buying power in our customers' hands...
Customer Service Representative
- Green Bay, WI (22 miles from Appleton, WI)
- 23 hours ago
- Green Bay, WI (22 miles from Appleton, WI)
- 23 hours ago
Apply to be a Senior Customer Service Representative today! 9798869...
- Green Bay, WI (22 miles from Appleton, WI)
- 23 hours ago
- Green Bay, WI (22 miles from Appleton, WI)
- 23 hours ago
Position Purpose Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by receiving members in...
- Green Bay, WI (22 miles from Appleton, WI)
- 1 day ago
- Green Bay, WI (22 miles from Appleton, WI)
- 1 day ago
Benefits: Employee discounts Free uniforms Opportunity for advancement 401(k) Company parties Training & development Pre-Sale - Member Service Representative Description: This role pre-sale is to...
Customer Service CLUB Associate
- Green Bay, WI (22 miles from Appleton, WI)
- 1 day ago
- Green Bay, WI (22 miles from Appleton, WI)
- 1 day ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
Retail Customer Service Specialist
- Oshkosh, WI (16 miles from Appleton, WI)
- 1 day ago
- Oshkosh, WI (16 miles from Appleton, WI)
- 1 day ago
At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
Customer Service Representative (Teller) - Green Bay - No Weekends
- Green Bay, WI (22 miles from Appleton, WI)
- 2 days ago
- Green Bay, WI (22 miles from Appleton, WI)
- 2 days ago
Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the banks policies, and deposit products and procedures...
Customer Service Representative - Patient Registration
- Chilton, WI (20 miles from Appleton, WI)
- 2 days ago
- Chilton, WI (20 miles from Appleton, WI)
- 2 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative Location: Appleton, WI Employment Type: Full time Through AtWork Personnel Appleton Job Duties: -Provide professional customer service by phone and in person -Handle...
Customer Service Representative I
- Menasha, WI (6 miles from Appleton, WI)
- 3 days ago
- Menasha, WI (6 miles from Appleton, WI)
- 3 days ago
We are seeking a Customer Service Representative to join our team....
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative I's or Branch Customer...
Demographic Data for Appleton, WI
Moving to Appleton, WI? Find some basic demographic data about Appleton, WI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Appleton, WI
Highest Education Level
Customer Service Representatives in Appleton, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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