Call Center Representative Jobs in Appleton, WI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
** Experience and Education: High school diploma orGED One to 3 years of similar or related experience One year of priorcustomer service experience is required Call center experience Financialindustry...
- Green Bay, WI (22 miles from Appleton, WI)
- 23 days ago
- Green Bay, WI (22 miles from Appleton, WI)
- 23 days ago
Retail Call Center Associate 2230 S Ashland Ave, Green Bay, WI 54304, USA Req #55 Monday, February 17, 2025 Green Bay Packers Job Posting JOB SUMMARY: This position is responsible for servicing...
Working through multiples screens and up to 4 programs at a time Preferred Skills & Qualifications: 1+ years of call center experience Proficient on computers ( over 40 WPM)....
CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) GREEN BAY, WI, US 30+ days agoFULL-TIME
- Green Bay, WI (22 miles from Appleton, WI)
- 30+ days ago
- Green Bay, WI (22 miles from Appleton, WI)
- 30+ days ago
CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) FULL-TIME Ret Cust Svc - hourl GREEN BAY, WI, US 1 Attachments 30+ days ago Requisition ID: 2691 At Nicolet National Bank, our culture is based...
Demographic Data for Appleton, WI
Moving to Appleton, WI? Find some basic demographic data about Appleton, WI below.
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Salary for Call Center Representative Jobs in Appleton, WI
Highest Education Level
Call Center Representatives in Appleton, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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