Customer Service Representative Jobs in Provo, UT

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 61 Jobs
Multi-Color Corporation

Customer Service Representative

Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a...

Pharmacy Customer Service Associate

  • Orem, UT (6 miles from Provo, UT)
  • 1 day ago
  • Orem, UT (6 miles from Provo, UT)
  • 1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Insurance Customer Service Representative

  • Lehi, UT (14 miles from Provo, UT)
  • 1 day ago
  • Lehi, UT (14 miles from Provo, UT)
  • 1 day ago

Entrata Software in Lehi, Utah is seeking an entry-level Insurance Customer Service Representative (CSR) to join our team....

Part Time Client Care Representative- Lindon, UT

  • Lindon, UT (8 miles from Provo, UT)
  • 1 day ago
  • Lindon, UT (8 miles from Provo, UT)
  • 1 day ago

Summary of This Role Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best...

Home Improvement Customer Service Representative (Flex opportunity)

  • Provo, UT
  • 2 days ago
  • Provo, UT
  • 2 days ago

**Job Description:** At Regions, the Home Improvement Financing Customer Service Representative is responsible for providing telephone support to customers regarding their account activity....

Sr. Customer Care Agent

  • Draper, UT (20 miles from Provo, UT)
  • 2 days ago
  • Draper, UT (20 miles from Provo, UT)
  • 2 days ago

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to...

Customer Care Specialist (Hybrid: Lehi, UT)

  • Lehi, UT (14 miles from Provo, UT)
  • 2 days ago
  • Lehi, UT (14 miles from Provo, UT)
  • 2 days ago

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means...

Remote Work

Store Customer Service Specialist

  • Payson, UT (13 miles from Provo, UT)
  • 3 days ago
  • Payson, UT (13 miles from Provo, UT)
  • 3 days ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Senior Customer Service Representative - National Remote

  • Draper, UT (20 miles from Provo, UT)
  • 3 days ago
  • Draper, UT (20 miles from Provo, UT)
  • 3 days ago

As a Senior Customer Service Representative, you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day at Tier 1 or Tier 2 level, always remembering that there is...

Remote Work

Customer Service Representative

  • Orem, UT (6 miles from Provo, UT)
  • 3 days ago
  • Orem, UT (6 miles from Provo, UT)
  • 3 days ago

We are excited to welcome a new Customer Service Representative to our team at After.com. If you are interested in joining us in our mission to revolutionize the funeral industry, please apply now....

Part Time - Customer Service Representative/ Nelnet Bank

  • Draper, UT (20 miles from Provo, UT)
  • 5 days ago
  • Draper, UT (20 miles from Provo, UT)
  • 5 days ago

The Customer Service Representative is responsible for providing exceptional service to our customers (internally and externally) via telephone and electronic communications....

Customer Service Representative

  • Orem, UT (6 miles from Provo, UT)
  • 6 days ago
  • Orem, UT (6 miles from Provo, UT)
  • 6 days ago

PAY: $950.00 Weekly Pay (contract) COMPANY: RMD is a Utah-based, Family-Owned Business. Our product line has created such massive growth for our Orem branch, that we recently opened new branches...

Customer Service Representative

  • Lehi, UT (14 miles from Provo, UT)
  • 8 days ago
  • Lehi, UT (14 miles from Provo, UT)
  • 8 days ago

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class...

Customer Service Associate - Temporary

  • Lehi, UT (14 miles from Provo, UT)
  • 8 days ago
  • Lehi, UT (14 miles from Provo, UT)
  • 8 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Retail Customer Service Associate

  • Orem, UT (6 miles from Provo, UT)
  • 8 days ago
  • Orem, UT (6 miles from Provo, UT)
  • 8 days ago

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...

Demographic Data for Provo, UT

Moving to Provo, UT? Find some basic demographic data about Provo, UT below.

Local
National
115,646
2,721
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Provo, UT

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Provo, UT offer the following education background
Bachelor's Degree
30.9%
High School or GED
27.3%
Associate's Degree
16.1%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Provo, UT
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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