Call Center Representative Jobs in Provo, UT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Overview Responsibilities* Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions* Resolve problems in a timely manner with minimal...
- Draper, UT (20 miles from Provo, UT)
- 10 days ago
- Draper, UT (20 miles from Provo, UT)
- 10 days ago
Call Center Specialist Job Category Sales & Customer Support Location Draper, Utah Req. ID 240156 Job Type Full-time What to Expect Tesla is seeking a Roadside Support Specialist to join our team...
Overview Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support...
SIMPLIFILE Escrow Client Support Specialist in PROVO , Utah Overview Job Purpose Serves as a senior contributor with expertise in particular business processes responsible for formulating systems...
- American Fork, UT (13 miles from Provo, UT)
- 30+ days ago
- American Fork, UT (13 miles from Provo, UT)
- 30+ days ago
As a Call Center Sales Development Representative (SDR), you will set online and at-home appointments via outbound calls. Day-to-day: Your main priority will be to use your persuasive sales skills...
Demographic Data for Provo, UT
Moving to Provo, UT? Find some basic demographic data about Provo, UT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Provo, UT
Highest Education Level
Call Center Representatives in Provo, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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