Customer Service Representative Jobs in Willoughby, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service for Pro Sporting Events
- Garfield Heights, OH (18 miles from Willoughby, OH)
- 20 days ago
- Garfield Heights, OH (18 miles from Willoughby, OH)
- 20 days ago
Overview Kick off your exciting career in Event Security with Allied Universal Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums,...
Team Lead/Customer Service Advisor/Call Center - Cleveland Clinic Main Campus
- Cleveland, OH (19 miles from Willoughby, OH)
- 10 hours ago
- Cleveland, OH (19 miles from Willoughby, OH)
- 10 hours ago
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by...
Insurance Sales Agent - Customer Service
- Maple Heights, OH (18 miles from Willoughby, OH)
- 10 hours ago
- Maple Heights, OH (18 miles from Willoughby, OH)
- 10 hours ago
Sign-On Bonus Opportunity of up to $1,000* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound...
Customer Service Associate Job Details Great Lakes Cheese
- Hiram, OH (24 miles from Willoughby, OH)
- 1 day ago
- Hiram, OH (24 miles from Willoughby, OH)
- 1 day ago
Job Overview The Customer Service Associate acts as the liaison between the Customer and the Company/Sales in performing all general execution of customer support. Job Responsibilities + Develop...
Member Service Representative West Park YMCA
- Cleveland, OH (19 miles from Willoughby, OH)
- 1 day ago
- Cleveland, OH (19 miles from Willoughby, OH)
- 1 day ago
Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person...
Pharmacy Customer Service Associate
- Euclid, OH (9 miles from Willoughby, OH)
- 1 day ago
- Euclid, OH (9 miles from Willoughby, OH)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Garfield Heights, OH (18 miles from Willoughby, OH)
- 1 day ago
- Garfield Heights, OH (18 miles from Willoughby, OH)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Cleveland, OH (19 miles from Willoughby, OH)
- 2 days ago
- Cleveland, OH (19 miles from Willoughby, OH)
- 2 days ago
Customer Service Representative TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals!...
Customer Service Representative
- North Randall, OH (16 miles from Willoughby, OH)
- 3 days ago
- North Randall, OH (16 miles from Willoughby, OH)
- 3 days ago
Overview As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Retail Customer Service Associate
- Brooklyn, OH (23 miles from Willoughby, OH)
- 4 days ago
- Brooklyn, OH (23 miles from Willoughby, OH)
- 4 days ago
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions....
Part Time Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service)
- University Heights, OH (13 miles from Willoughby, OH)
- 4 days ago
- University Heights, OH (13 miles from Willoughby, OH)
- 4 days ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Retail Customer Service Associate
- Cleveland, OH (19 miles from Willoughby, OH)
- 4 days ago
- Cleveland, OH (19 miles from Willoughby, OH)
- 4 days ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
- Cleveland, OH (19 miles from Willoughby, OH)
- 4 days ago
- Cleveland, OH (19 miles from Willoughby, OH)
- 4 days ago
Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and...
- Lakewood, OH (24 miles from Willoughby, OH)
- 4 days ago
- Lakewood, OH (24 miles from Willoughby, OH)
- 4 days ago
Job Summary As a Car Wash Team Member, you will exceed customer needs and expectations by providing safe, efficient, accurate and pleasant car wash services. Job Description Experience Required: 0...
Customer Service Attendant, Full-time
- Brooklyn, OH (23 miles from Willoughby, OH)
- 5 days ago
- Brooklyn, OH (23 miles from Willoughby, OH)
- 5 days ago
AVI Foodsystems is looking for a friendly and hard-working team member to immediately fill the role of Convenience Service Attendant, Full-time. Founded in 1960, AVI Foodsystems has evolved into...
Demographic Data for Willoughby, OH
Moving to Willoughby, OH? Find some basic demographic data about Willoughby, OH below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Willoughby, OH
Highest Education Level
Customer Service Representatives in Willoughby, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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