Call Center Representative Jobs in Willoughby, OH

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 16 Jobs

Remote Call Center Rep - Starting August 25, 2025

Cleveland, OH (19 miles from Willoughby, OH)
21 hours ago

Cleveland, OH (19 miles from Willoughby, OH)
21 hours ago

Overview Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview...

Remote Work

Call Center Representative

Cleveland, OH (19 miles from Willoughby, OH)
1 day ago

Cleveland, OH (19 miles from Willoughby, OH)
1 day ago

Call Center Representative Hustle Notice Biz Cleveland, Ohio, US 1 day ago Quick Job type Full-time Quick Job description Description Job Title : Call Center Representative Location : Cleveland, OH...

Call Center Representative (Cleveland)

Cleveland, OH (19 miles from Willoughby, OH)
2 days ago

Cleveland, OH (19 miles from Willoughby, OH)
2 days ago

Location Designation: Hybrid - 6 days per month Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities...

Client Support Specialist - Greater Cleveland, OH Area

Woodmere, OH (12 miles from Willoughby, OH)
3 days ago

Woodmere, OH (12 miles from Willoughby, OH)
3 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Call Center Representative Spanish Bilingual - Roadside Assistance

Independence, OH (21 miles from Willoughby, OH)
6 days ago

Independence, OH (21 miles from Willoughby, OH)
6 days ago

Call Center Representative Spanish Bilingual - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative - bilingual in Spanish / English, you are the first...

Remote Work

Call Center Representative - 10 Needed - Short-term

Cleveland, OH (19 miles from Willoughby, OH)
12 days ago

Cleveland, OH (19 miles from Willoughby, OH)
12 days ago

To apply for this Short-term Call Center Representative position, please submit your resume to ..., call ..., or TEXT your name & 177208 to .......

Commercial Mortgage Warehouse Lending Client Support Specialist

Cleveland, OH (19 miles from Willoughby, OH)
18 days ago

Cleveland, OH (19 miles from Willoughby, OH)
18 days ago

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The...

Call Center Specialist

Willoughby, OH
18 days ago

Willoughby, OH
18 days ago

Responsibilities The call center specialist is responsible for coordinating aspects of the admissions process. This includes, but not limited to efficient and effective handling of inquiry calls,...

Member Contact Center Representative (Full-Time)

Cleveland, OH (19 miles from Willoughby, OH)
20 days ago

Cleveland, OH (19 miles from Willoughby, OH)
20 days ago

Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is...

Client Support Specialist I (Mentor, OH, US, 44060)

Mentor, OH (3 miles from Willoughby, OH)
21 days ago

Mentor, OH (3 miles from Willoughby, OH)
21 days ago

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Our...

Outbound Call Center Representative

Independence, OH (21 miles from Willoughby, OH)
26 days ago

Independence, OH (21 miles from Willoughby, OH)
26 days ago

Come join a growing, fast-paced sales team with great benefits and career opportunities! This is a fully remote position, working from the comfort of your home office! Schedule hours:...

Remote Work

Client Relations Specialist

Cleveland, OH (19 miles from Willoughby, OH)
30+ days ago

Cleveland, OH (19 miles from Willoughby, OH)
30+ days ago

Client Relations Specialist ASG National Cleveland, OH, US 3 days ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as a...

Remote Work

Call Center Representative

Cleveland, OH (19 miles from Willoughby, OH)
30+ days ago

Cleveland, OH (19 miles from Willoughby, OH)
30+ days ago

We are looking for a Patient Intake and Communications Representative that will be the liaison between Midwest Vision Partners and our current and potential patients. In this role, you will be...

Client Support Specialist I

Mentor, OH (3 miles from Willoughby, OH)
30+ days ago

Mentor, OH (3 miles from Willoughby, OH)
30+ days ago

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Our...

Call Center Representative-Day Shift - Full Time

Mentor, OH (3 miles from Willoughby, OH)
45+ days ago

Mentor, OH (3 miles from Willoughby, OH)
45+ days ago

Call Center Representative-Day Shift - Full Time Mentor, OH Description Take customer calls and provide accurate, satisfactory answers to their queries and concerns Reserve appointments for the guest...

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Demographic Data for Willoughby, OH

Moving to Willoughby, OH? Find some basic demographic data about Willoughby, OH below.

Median Age

Average Household Income

Home Value vs Household Income in Willoughby, OH

Local

National

Total Population

37,634

Number of Businesses

1,222

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Willoughby, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Willoughby, OH offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Willoughby, OH

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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