Call Center Representative Jobs in Ohio
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
Pay Rate: $15-16/hr. based on experience plus monthly bonus ($0- 300) after 90 days. Hours: Monday - Friday 8:00am-4:30pm Who is Hospital Referral Services? No one wakes up in the morning and...
PURPOSE OF THIS POSITIONThe PFS Call Center Representative serves as the hospital's primary contact for all patient billing inquiries....
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking...
Day in the Life as a Call Center Representative: Speak with homeowners that are interested in our products to schedule appointments-no cold calling!...
Call Center Representative from Home Affordable Movers image 1 of 1 compensation: $15 per hour employment type: experience level: mid level job title: Virtual call center representative Are you a skilled...
Overview Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview...
Remote Workcenter experience required High school graduate or equivalent Able to multi-task while providing accurate, efficient and exceptional service Excellent communication skills and a positive demeanor Proven...
Call Center Operator - Kettering - PBX - Kettering - Resource
- Kettering, OH
- 6 days ago
- Kettering, OH
- 6 days ago
A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required....
A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required....
Consumer Services Specialist (Call Center- start date of 4/7)
- Columbus, OH
- 10 days ago
- Columbus, OH
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Columbus , Ohio We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The...
Call Center Representative POST NUMBER: 430688 Springdale, OH, US On-Site November 22nd, 2024 Business Services Vaco $ 16.00 - 17.00 hourly contract-to-hire Essential Functions/Responsibilities Answer...
Medical Call Center Agent - Cuyahoga Falls, OH
- Cuyahoga Falls, OH
- 13 days ago
- Cuyahoga Falls, OH
- 13 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Contact or call center experience preferred. c....
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ohio
Highest Education Level
Call Center Representatives in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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