Customer Service Representative Jobs in Kansas City, MO
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Olathe, KS (19 miles from Kansas City, MO)
- 1 day ago
- Olathe, KS (19 miles from Kansas City, MO)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Overland Park, KS (21 miles from Kansas City, MO)
- 9 hours ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 9 hours ago
Description Schedule: Monday - Friday 5am-1:30pm Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care...
Customer Service Advisor - Remote
- Missouri City, MO (18 miles from Kansas City, MO)
- 11 hours ago
- Missouri City, MO (18 miles from Kansas City, MO)
- 11 hours ago
Customer Service Advisor, Remote $17.31 per hour + Performance Based Bonuses Full Time Schedules Between the Hours of 7am - 12am CST Health Benefits Start Day One! Are you a problem-solver who...
Remote Work$10.00 Per Hour DOE (Depends on Experience) Customer Service Representative (CSR) Hevlaure and Company LLC Occupation: Customer Service Representatives Location: Kansas City, MO - 64111 Positions available...
Customer Service Representative
- Fort Leavenworth, KS (24 miles from Kansas City, MO)
- 18 hours ago
- Fort Leavenworth, KS (24 miles from Kansas City, MO)
- 18 hours ago
The Customer Service Representative (CSR) serves as the first line of customer service for residents and guests....
- Liberty, MO (15 miles from Kansas City, MO)
- 20 hours ago
- Liberty, MO (15 miles from Kansas City, MO)
- 20 hours ago
Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Client Service Representative III
- Lenexa, KS (13 miles from Kansas City, MO)
- 20 hours ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 20 hours ago
Category Customer Service Location Lenexa, Kansas Job function Operations Job family Client Services Shift Evening Employee type Regular Full-Time Work mode Remote Client Service Representative...
Private Wealth Client Service Specialist II
- Leawood, KS (10 miles from Kansas City, MO)
- 20 hours ago
- Leawood, KS (10 miles from Kansas City, MO)
- 20 hours ago
The Private Wealth Management Operations Support team assists clients and associates in the delivery of wealth management advice and solutions. As the Client Service Specialist II, you will be...
Bilingual Customer Service Specialist (Spanish)
- Shawnee, KS (7 miles from Kansas City, MO)
- 1 day ago
- Shawnee, KS (7 miles from Kansas City, MO)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Treasury Management Customer Service Representative
- Kansas City, MO
- 1 day ago
- Kansas City, MO
- 1 day ago
Job Details Job Location : Kansas City Barry Branch - Kansas City, MO Position Type : Full Time Salary Range : Undisclosed Description PRIMARY PURPOSE OF JOB The Treasury Management Customer Service...
Customer Care Representative I
- Lenexa, KS (13 miles from Kansas City, MO)
- 1 day ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 1 day ago
Overview Customer Care Representative I - Lenexa, KS Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple...
Talks with customers by phone to assist with auto glass installation > Determines charges for parts requested > Schedules glass technicians > Adjusts complaints concerning billing or service...
Customer Service Rep(01620) -15700 N US 169 HWY, Suite 1
- Smithville, MO (20 miles from Kansas City, MO)
- 1 day ago
- Smithville, MO (20 miles from Kansas City, MO)
- 1 day ago
Company DescriptionAmazing work environment to make lots of money and have fun!! Advancement opportunities for motivated team members!!Job DescriptionCustomer Service responsibilities: Meet and...
- Overland Park, KS (21 miles from Kansas City, MO)
- 1 day ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 1 day ago
Description Shamrock Roofing & Construction is a family-owned roofing and construction company headquartered in Kansas City and has been operating since 1977. In the last few years, our business...
- Lees Summit, MO (18 miles from Kansas City, MO)
- 1 day ago
- Lees Summit, MO (18 miles from Kansas City, MO)
- 1 day ago
Summary The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies. The goal of...
Demographic Data for Kansas City, MO
Moving to Kansas City, MO? Find some basic demographic data about Kansas City, MO below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Kansas City, MO
Highest Education Level
Customer Service Representatives in Kansas City, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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