Call Center Representative Jobs in Kansas City, MO
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
OAM Call Center Associate - Plastics Burn & Wound - part-time
- Lenexa, KS (13 miles from Kansas City, MO)
- 1 day ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 1 day ago
Candidates for this position should have prior healthcare and/or call center experience. This position is 28 hours per week....
Remote Work- Overland Park, KS (21 miles from Kansas City, MO)
- 3 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 3 days ago
In this role, you will be responsible for providing quality guest service standards and ensure that the goals and objectives of the Call Center operation are met/exceeded....
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Associate Manager, Client Relations Specialist
- Kansas City, MO
- 4 days ago
- Kansas City, MO
- 4 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
- Olathe, KS (19 miles from Kansas City, MO)
- 9 days ago
- Olathe, KS (19 miles from Kansas City, MO)
- 9 days ago
Position Title Call Center Representative Weekend Days - Part Time Olathe Medical Center Main Hospital 20333 W. 151st St....
Join the Jam at Guitar Center! Gear Advisor II Wanted! (Schedule Monday Thursday 11am-8pm and Sunday 10am-6pm) Are you ready to turn your passion for music into a career that rocks? Guitar Center...
Child Support Specialist - Call Center
- Overland Park, KS (21 miles from Kansas City, MO)
- 18 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 18 days ago
Join our Legal Team and Help Kansas Families No experience is necessary. Extensive paid training provided. Flexible Schedules are available M-F between the hours of 7:00 am - 6 pm. Nine paid...
Outpatient Pharmacy Call Center Representative
- Lenexa, KS (13 miles from Kansas City, MO)
- 22 days ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 22 days ago
Position Title Outpatient Pharmacy Call Center Representative Southlake Campus Position Summary / Career Interest: The Outpatient Pharmacy - Call Center Representative -assists with operations of the...
- Kansas City, KS (1 mile from Kansas City, MO)
- 23 days ago
- Kansas City, KS (1 mile from Kansas City, MO)
- 23 days ago
The call center representative provides professional customer service to all callers in a 24/7/365 call center environment....
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Call Center Rep Lead - Switchboard
- Kansas City, KS (1 mile from Kansas City, MO)
- 45+ days ago
- Kansas City, KS (1 mile from Kansas City, MO)
- 45+ days ago
Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system Assist Supervisor in ensuring that Call Center Representatives...
Client Relations Specialist - Bookkeeping and Tax
- Independence, MO (10 miles from Kansas City, MO)
- 45+ days ago
- Independence, MO (10 miles from Kansas City, MO)
- 45+ days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Independence, Missouri, United States Description This is a fully and permanently remote work from home...
Remote WorkJoin the Jam at Guitar Center! Gear Advisor II Wanted! (Schedule Monday Thursday 11am-8pm and Sunday 10am-6pm) Are you ready to turn your passion for music into a career that rocks? Guitar Center...
Call Center Representative - Switchboard
- Kansas City, KS (1 mile from Kansas City, MO)
- 90+ days ago
- Kansas City, KS (1 mile from Kansas City, MO)
- 90+ days ago
Call Center Representative - SwitchboardBell Hospital Position Summary / Career Interest: The call center representative is a frontline resource for our patients, staff and physicians....
Demographic Data for Kansas City, MO
Moving to Kansas City, MO? Find some basic demographic data about Kansas City, MO below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kansas City, MO
Highest Education Level
Call Center Representatives in Kansas City, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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