Call Center Representative Jobs in Kansas City, MO
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Rep Lead - Switchboard
- Kansas City, KS (1 mile from Kansas City, MO)
- 9 days ago
- Kansas City, KS (1 mile from Kansas City, MO)
- 9 days ago
Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system Assist Supervisor in ensuring that Call Center Representatives...
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
- Olathe, KS (19 miles from Kansas City, MO)
- 16 days ago
- Olathe, KS (19 miles from Kansas City, MO)
- 16 days ago
The call center representative provides professional customer service to all callers in a 24/7/365 call center environment....
Client Relations Specialist - Bookkeeping and Tax
- Independence, MO (10 miles from Kansas City, MO)
- 17 days ago
- Independence, MO (10 miles from Kansas City, MO)
- 17 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Independence, Missouri, United States Description This is a fully and permanently remote work from home...
Remote Work- Overland Park, KS (21 miles from Kansas City, MO)
- 24 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 24 days ago
ExplorUS is a dynamic and growing company specializing in concession services for the great outdoors. We are committed to providing top-notch services to our visitors while fostering a fun and...
Call Center Representative Tues-Sat 1pm-10pm
- Olathe, KS (19 miles from Kansas City, MO)
- 24 days ago
- Olathe, KS (19 miles from Kansas City, MO)
- 24 days ago
TEKsystems Call Center Representative Tues-Sat 1pm-10pm in OLATHE , Kansas A headquarter office in Olathe is hiring dispatchers who submit ticket orders and dispatch techs to their national accounts...
- Lenexa, KS (13 miles from Kansas City, MO)
- 26 days ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 26 days ago
No Relocation Assistance Offered # 162796 - Overland Park, Kansas, United States Who We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future...
Virtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required
- Kansas City, MO
- 26 days ago
- Kansas City, MO
- 26 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Guitar Center- Contact Center Representative
- Kansas City, MO
- 28 days ago
- Kansas City, MO
- 28 days ago
Join the Jam at Guitar Center! Gear Advisor II Wanted! (Schedule Monday Thursday 11am-8pm and Sunday 10am-6pm) Are you ready to turn your passion for music into a career that rocks? Guitar Center...
- Lenexa, KS (13 miles from Kansas City, MO)
- 30+ days ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 30+ days ago
Center Representative is responsible for effectively negotiating the resolution of past due accounts on behalf of clients while maintaining a high level of customer satisfaction....
Join the Jam at Guitar Center! Gear Advisor II Wanted! (Schedule Monday Thursday 11am-8pm and Sunday 10am-6pm) Are you ready to turn your passion for music into a career that rocks? Guitar Center...
Call Center Representative - Switchboard
- Kansas City, KS (1 mile from Kansas City, MO)
- 90+ days ago
- Kansas City, KS (1 mile from Kansas City, MO)
- 90+ days ago
Call Center Representative - SwitchboardBell Hospital Position Summary / Career Interest: The call center representative is a frontline resource for our patients, staff and physicians....
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Outpatient Pharmacy Call Center Representative
- Lenexa, KS (13 miles from Kansas City, MO)
- 90+ days ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 90+ days ago
Outpatient Pharmacy Call Center RepresentativeSouthlake Campus Position Summary / Career Interest: The Outpatient Pharmacy - Call Center Representative assists with operations of the Retail Pharmacy...
Demographic Data for Kansas City, MO
Moving to Kansas City, MO? Find some basic demographic data about Kansas City, MO below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kansas City, MO
Highest Education Level
Call Center Representatives in Kansas City, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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