Call Center Representative Jobs in Missouri
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote WorkMinimum Requirements Education High School Diploma or GED Experience Supervisor Experience No Experience Preferred Requirements Experience 2-5 years Benefits and Legal Statement BJC Total Rewards At...
CALL CENTER CUSTOMER SERVICE Call Center Customer Service Reference Number: 5699912 Published Date: 03/05/2025 Job Type: Temporary Industry: Administration and Support Hours: Full Time Our client,...
Summary: Exceptional customer service. Answers the phone when patients call to place food orders and retrieves all voice messages in a friendly, timely, and helpful manner. This position needs to...
Job Summary: The Call Center Representative is responsible for delivering outstanding customer service through telephone and email support....
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Consumer Services Specialist (Call Center- start date of 4/7) Consumer Services Specialist (Call Center- start date of 4/7) locations MO-REMOTE KS-REMOTE posted on Posted 4 Days Ago job...
Consumer Services Specialist (Call Center- start date of 4/7)
- Jefferson City, MO
- 10 days ago
- Jefferson City, MO
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Jefferson City , Missouri We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of...
SALARY: Starting at $16 Training pay of $15 per hour SCHEDULE: Full Time opportunities (M-F and occasional Saturday) 7:45AM -4:30PM or 8:30am-5Pm What Capital Vacations can offer YOU: Great hourly...
Client Relations Specialist - Bookkeeping and Tax
- Independence, MO
- 16 days ago
- Independence, MO
- 16 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Independence, Missouri, United States Description This is a fully and permanently remote work from home...
Remote WorkGeneral Description As the initial point of contact for the Bank, the Call Center Representative is responsible for assessing the customer’s needs, answering general account related inquiries, and gathering...
Virtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required
- Kansas City, MO
- 25 days ago
- Kansas City, MO
- 25 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Intake Specialist - Call Center - Day Shift plus alternating weekends
- Saint Louis, MO
- 26 days ago
- Saint Louis, MO
- 26 days ago
Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being....
Guitar Center- Contact Center Representative
- Kansas City, MO
- 27 days ago
- Kansas City, MO
- 27 days ago
Join the Jam at Guitar Center! Gear Advisor II Wanted! (Schedule Monday Thursday 11am-8pm and Sunday 10am-6pm) Are you ready to turn your passion for music into a career that rocks? Guitar Center...
Demographic Data for Missouri
Moving to Missouri? Find some basic demographic data about Missouri below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Missouri
Highest Education Level
Call Center Representatives in Missouri offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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