Customer Service Representative Jobs in West Springfield, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Seasonal Customer Experience Representative - BDL Airport
- Windsor Locks, CT (13 miles from West Springfield, MA)
- 7 hours ago
- Windsor Locks, CT (13 miles from West Springfield, MA)
- 7 hours ago
Overview Enterprise Mobility at the Bradley International Airport (BDL) has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide...
- Holyoke, MA (6 miles from West Springfield, MA)
- 12 hours ago
- Holyoke, MA (6 miles from West Springfield, MA)
- 12 hours ago
Baystate Health Client Service Specialist in Holyoke , Massachusetts Summary: Location: Whitney Ave Holyoke MA Schedule: 3-1130pm; 40hrs per week; every other weekend. Under direct supervision,...
Customer Service Representative
- Bloomfield, CT (19 miles from West Springfield, MA)
- 12 hours ago
- Bloomfield, CT (19 miles from West Springfield, MA)
- 12 hours ago
Call Center Representative Job Location: Bloomfield CT Job Type : Contract Shift Timings: First Shift:7:30am - 04:00pm OR 08am - 04:30pm Second Shift: 3:30pm - 11:30pm Job Responsibilities:...
Client Service Specialist R34417
- Holyoke, MA (6 miles from West Springfield, MA)
- 1 day ago
- Holyoke, MA (6 miles from West Springfield, MA)
- 1 day ago
Req#: R34417 Category(s): Administrative Support, Customer Service Full Time / Part Time: Full-Time Shift: Second Summary: Location: Whitney Ave Holyoke MA Schedule: 3-1130pm; 40hrs per week;...
- Enfield, CT (10 miles from West Springfield, MA)
- 1 day ago
- Enfield, CT (10 miles from West Springfield, MA)
- 1 day ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Operator, OtisLine 2nd Shift
- Bloomfield, CT (19 miles from West Springfield, MA)
- 2 days ago
- Bloomfield, CT (19 miles from West Springfield, MA)
- 2 days ago
Date Posted: 2025-03-06 Country: United States of America Location: OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA OTISLINE Otis customer care call center has a full...
Pharmacy Customer Service Associate
- Springfield, MA (3 miles from West Springfield, MA)
- 2 days ago
- Springfield, MA (3 miles from West Springfield, MA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Behavioral Health Customer Service Advocate - Evernorth Health Services - Remote
- Bloomfield, CT (19 miles from West Springfield, MA)
- 2 days ago
- Bloomfield, CT (19 miles from West Springfield, MA)
- 2 days ago
The Advocate role is a non-clinical customer service position within an inbound call center that supports Evernorth Behavioral Health. Advocates are responsible for handling inbound calls from...
Remote Work- Hartford, CT (23 miles from West Springfield, MA)
- 2 days ago
- Hartford, CT (23 miles from West Springfield, MA)
- 2 days ago
Wilson Language Training Customer Success Specialist in Hartford , Connecticut Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
Bilingual Customer Service Specialist (Spanish)
- West Springfield, MA
- 2 days ago
- West Springfield, MA
- 2 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Chicopee, MA (3 miles from West Springfield, MA)
- 3 days ago
- Chicopee, MA (3 miles from West Springfield, MA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Simsbury, CT (19 miles from West Springfield, MA)
- 3 days ago
- Simsbury, CT (19 miles from West Springfield, MA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Hartford, CT (23 miles from West Springfield, MA)
- 4 days ago
- Hartford, CT (23 miles from West Springfield, MA)
- 4 days ago
WindStream Communications Analyst II-Customer Service in Hartford , Connecticut Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Hartford, CT (23 miles from West Springfield, MA)
- 4 days ago
- Hartford, CT (23 miles from West Springfield, MA)
- 4 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
Customer Service Representative
- Hadley, MA (16 miles from West Springfield, MA)
- 5 days ago
- Hadley, MA (16 miles from West Springfield, MA)
- 5 days ago
Center experience a plus, but will train the right person....
Demographic Data for West Springfield, MA
Moving to West Springfield, MA? Find some basic demographic data about West Springfield, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in West Springfield, MA
Highest Education Level
Customer Service Representatives in West Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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